Comments in Tasks in Teams Planner?

Dear Maren_547,

Thank you for reaching out to us regarding the issue with comments in Teams Planner.

The problem you described could be due to one of the following reasons:

1. Notification Settings: The participants in your group may not have notifications enabled for comments on tasks.
2. Email Integration: Teams Planner relies on email integration to notify participants about comments. If the associated group email or notifications are disabled, comments may not be visible.
3. Task Ownership: Ensure that the participants are assigned to the task in question, as comments are linked to task assignments for visibility.

To troubleshoot, I recommend the following steps:

• Verify you and your team members are all assigned Exchange Online License and has outlook mailbox which is required for comments function.
• Verify that all group members have access to the Planner and are assigned to the task.
• Check the group’s email settings to confirm notifications are enabled. Stay updated with notifications in Planner - Microsoft Support
• Check if you are able to see your own comments from outlook for the web. At same time, check if other users can see the same comments. Comment on tasks in Microsoft Planner - Microsoft Support

• Test commenting on a different Plan to see if the issue persists.
• Test commenting the same task by a different member, and check if others can receive email notification.

Sharing upper additional details can help us better understand and address the problem.

Thank you for your time and patience; we hope you have a great day!

Best regards,
Community Moderator | Sophia