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homePhone Attribute still displaying in MS Teams for some users

Anonymous
2024-10-24T20:26:45+00:00

I'm currently implementing Mitel Revolution which uses a AD Sync to pull telephone numbers into the system for SMS texting. I had started to enter personal cellphones into the homePhone attribute field of our Local AD and noticed it was showing up inside Microsoft Teams when you hover over someone's emblem and look at their contact information. I went into my AD Connect and stopped the replication of this attribute before I continued on with my project of getting the data entered into AD.

The thing I'm noticing is a few users are still having their homePhone display even though it's no longer syncing. I went out and looked around to see where it could be removed and after using PowerShell to go into MSGraph and AzureAD I can't see any record of this attribute listed, yet it persists to show up, even though I'm not seeing it in AzureAD or anywhere else.

How do I PURGE this field from MS Teams when it displays contact information. It's been over 48 hours, I've cleared my Team's cache in case that was the issue but its still hanging around and I want to keep this information confidential.

Microsoft Teams | Microsoft Teams for business | Settings | Privacy

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  1. Anonymous
    2024-10-25T03:23:10+00:00

    Dear Nathan Glassburner,

    Greetings!

    Thanks for reaching out to this community.

    Based on your description, I understand your issue with homePhone Attribute still displaying in MS Teams for some users.

    Since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Micrsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of Exchange Hybrid related scenarios. For your query, we have a dedicated team with special expertise in Azure AD sync/connect related queries, so would you mind to connect and place your query on our dedicated **** Microsoft Entra ID - Microsoft Q&A? You may also add Microsoft Teams tag when writing your question. We believe they will give you accurate and efficient solution for your concern.

    Thank you for your precious time and kind understanding. For other concerns, please do not hesitate to add your post in the Microsoft Community Team.  

    Stay safe and healthy. Have a nice day!

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