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I can't create a team (class type).

Anonymous
2025-06-17T06:21:13+00:00

I can't create a team (class type) even though I'm an organization user

My organization checked my account and found no problem, no restrictions, but I still can't access it. Can you help me? I need it for teaching students in the next few days.

I've done the following and still can't access it.

  • I logged out and logged in again.
  • I uninstalled the program and reinstalled it.

Thank you very much.

Microsoft Teams | Microsoft Teams for education | Teams and channels | Create a new team or channel

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  1. Anonymous
    2025-06-17T08:37:48+00:00

    Dear PS_1818,

    Good day to you and thanks for your post in Microsoft Community. I'm sorry for the inconvenience you've encountered. To better assist you, could you please provide more details such as:

    • Which platform do you use? Desktop or web app?
    • Would you mind giving a screenshot about your issue? I want to clarify that if you do not have a button for class or have it but grey.
    • About creating team, could you create a basic team normally?
    • Did the issue happen before? It means you created a team class before but now you cannot.
    • Does someone in your site have the same issue?
    • What is your license linked to your account?
    • Does your tenant allow users to create Office 365 groups?

    Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day. 

    Best regards,

    Daniel Vo - MSFT | Microsoft Community Support Specialist.

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  2. Anonymous
    2025-06-19T02:42:43+00:00

    Dear PS_1818,

    Good day to you and thanks for your post in Microsoft Community. I'm sorry for the inconvenience you've encountered.

    Thank you for your information. I apologize for the late response. After investing documents, I would like to make the following clarification:

    • Refer to this reference Get started in your class team - Microsoft Support: "Not seeing the option to create a team? Contact your IT Admin to make sure you have the proper permissions."
    • So, I recommend you contact your IT of your school again and tell them to check it deeply. If need, please tell them to remove you out the tenant and then re-add.

    Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day. 

    Best regards,

    Daniel Vo - MSFT | Microsoft Community Support Specialist.

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  3. Anonymous
    2025-06-19T10:23:11+00:00

    Dear Daniel Vo 

    Thank you for your help. I appreciate you taking the time to advise me. I will try contacting the university's IT team.

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  4. Anonymous
    2025-06-17T09:15:56+00:00

    Dear Daniel Vo 

    First of all, I would like to thank you very much for your help. Let me answer your questions.

    • Which platform do you use? Desktop or web app? > I use MS Team from Desktop app (MacBook, iMac) and mobile app.
    • Would you mind giving a screenshot about your issue? I want to clarify that if you do not have a button for class or have it but grey. > I attached the image at the bottom of this post.
    • About creating team, could you create a basic team normally? > Yes, I can only create a basic team.
    • Did the issue happen before? It means you created a team class before but now you cannot. >This is the first time I've encountered this problem. I created a team class before but now I cannot.
    • Does someone in your site have the same issue? > No, they don't.
    • What is your license linked to your account? > I am logged in with my university license but I am not sure what type of license it is. Where can I check?
    • Does your tenant allow users to create Office 365 groups? > Yes

    Best regards,

    ![](https://learn-attachment.microsoft.com/api/attachments/c5801353-7ddb-452f-a7d8-745336b13be3?platform=QnA

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  5. Anonymous
    2025-06-20T00:39:04+00:00

    Dear PS_1818,

    Good day to you and thanks for your post in Microsoft Community. I'm sorry for the inconvenience you've encountered.

    Thank you for your patience and kindness. I am following up to inquire about the current status of your issue. I remain available and look forward to your response.

    Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day. 

    Best regards,

    Daniel Vo - MSFT | Microsoft Community Support Specialist.

    0 comments