Dear PS_1818,
Good day to you and thanks for your post in Microsoft Community. I'm sorry for the inconvenience you've encountered.
I am following up to inquire about the current status of your issue. I remain available and look forward to your response.
If you are still having issues or need further assistance, please let me know so I can assist you in a timely manner.
And if your issue was resolved by below step and some other users will also search information in this community, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.
Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to reach out to me - I’ll be happy to assist you. Wishing you a wonderful day.
Best regards,
Daniel Vo - MSFT | Microsoft Community Support Specialist.