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Sharepoint - "Access Denied" even with permissions granted

Anonymous
2023-09-25T10:17:50+00:00

We have a sharepoint issue with a user. No matter which file you share with him it always says "Request Access" or "You need permission to access this item".

We have already deleted the user, removed and reassigned permissions but so far there is still no solution.

Does anyone have any idea or clue what the problem could be?

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  1. Anonymous
    2023-09-25T11:22:50+00:00

    Hello Tim G,

    I’m Segunfunmi, an Independent Advisor and Microsoft user like you. Thanks for posting the query here in this forum.

    I understand your issue with SharePoint's "Access Denied" problem. Here are potential solutions:

    Check User Access Diagnostic: Microsoft 365 administrators can run diagnostics within the tenant to identify issues affecting user access.

    Manual Verification: Verify permissions using the "Check Permissions" feature. For SharePoint, go to Settings > Site permissions; for OneDrive, go to Settings > Site Settings > Site permissions. Then, select "Check Permissions," enter the user's name in the User/Group field, and choose "Check Now."

    User ID Mismatch: An ID mismatch can occur when a user account is deleted from the Microsoft 365 admin centre, and a new version is created using the same user principal name (UPN) used by the deleted account.

    Throttling: If users receive "503" or "Server is busy" error messages, these issues may be caused by throttling within the SharePoint service.

    Reference:

    https://learn.microsoft.com/sharepoint/troubleshoot/administration/sharepoint-online-inaccessible

    Meanwhile, if you still need further help or I misunderstood your question, to better help you, please kindly correct me and share more details with me so that I can do further research. Thanks.

    Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I wish you all the best!

    Kind regards, Segunfunmi.

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