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Cannot Download Files from OneDrive Tab in New Microsoft Teams

Anonymous
2024-05-20T14:10:00+00:00

We have one user experiencing an issue where he tries to download a file from our OneDrive structure in teams and nothing happens. No pop up, spinning wheel or anything. I enable always ask where to save downloaded files and no pop up comes up. Reinstalled teams, reset the app, cleared the cache. Classic teams and web version work perfectly fine...

Microsoft Teams | Microsoft Teams for business | Files | Access OneDrive files

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-21T02:46:51+00:00

    Dear Kyle,

    Good day.

    Thank for posting in the community.

    We've received your query, and you can expect to receive response from one of our community moderator accordingly. At this point, we appreciate your patience and cooperation. Thank you.

    Best regards,

    Inema |Community Moderator

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  2. Anonymous
    2024-05-21T07:14:57+00:00

    Hello Kyle Elton,

    Good day! Thank you for posting in the Microsoft Community. We are happy to help you!

    First of all, we apologize for the inconvenience and inconvenience caused to your work. Based on your description; to better help you, I still need to gather more information to narrow down the scope of the question.

    • Kindly confirm if this issue only with files shared in Teams channel?
    • What about files shared in one-to-one chats?
    • What is the current version of Teams desktop app?

     Please kindly believe that I will do my best to do more research and testing to help you further when I get the feedback I need.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated.

    Sincerely,

    Nafis Iqbal Shuvo | Community Moderator

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  3. Anonymous
    2024-05-22T13:47:34+00:00

    Yes - this issue has only been with files in the OneDrive tab. Everything else is working correctly. This is the newest version downloaded off of teams website and updated.

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  4. Anonymous
    2024-05-24T02:54:17+00:00

    Hello Kyle Elton,

    Good day! Thank you for your reply.

    Based on your last reply, could you please try clearing the app cache by these steps and try again:

    Clear Teams cache - Microsoft Teams | Microsoft Learn

    If the issue still persists, I therefore believe that this issue should be further investigated by our online technical support team. A support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be. The team might request for your public IP address or collect certain detailed logs information with more technical resources. Please understand that as public forum support, we don’t have higher permissions to check and analyze these logs or check the IP addresses and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel. Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated.

    Sincerely,

    Nafis Iqbal Shuvo | Community Moderator

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