You are welcome. I am glad we sorted this out.
Feel free to mark the answer for this thread if you think the issue has been resolved. Thanks!
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I reinstalled Teams after several year but if opens as teh guest account from an organization from four years ago. How do I remove this connection?
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You are welcome. I am glad we sorted this out.
Feel free to mark the answer for this thread if you think the issue has been resolved. Thanks!
I just completed the various incremental deletes, followed by a restart and the problem still is unchanged. I tried the steps a second time and it appeared all of the deleted folders had been rebuilt so I again went step by step deleting the folders but the outcome was the same.
On your Teams app, is there any chance you're signed in with a different account—like a personal Microsoft account or another work/school account?
Something isn’t quite adding up here.
A guest user is essentially a “plus-one” to the Microsoft account that was invited. That’s why I initially had you check your Azure portal and account online—to look for any organization affiliations, since guest status is tied at the account level.
But since you couldn’t find any such affiliation, I started to suspect it might be a cache issue with the Teams app. Even after a deep cache clear (which, by the way, will still leave the system folders—they always regenerate—it’s the contents that get cleared), the issue persisted.
So now I’m wondering—have we been troubleshooting the wrong account this whole time?
Maybe the guest access is tied to a completely different Microsoft account?
I am sharing an example from my set up here. I have three accounts set up in my Teams. One of the accounts was invited to be a guest user in the Microsoft domain. As you can see, it is my first account, with "Microsoft" listed as a tenant I could switch to under my first account. If I go to my second account or my third account online, I would not find the "Microsoft" organization.
So, do you mind double checking, which account this tenant for DAI is listed under?
It is now working, thank you!
Was it due to us checking the wrong account this whole time?
Or did the deep cleaning of cache finally kick in?