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Students cannot open resources added to Teams Assignment - Word Document

Anonymous
2021-12-14T10:44:43+00:00

Hi, hoping you can help me. A teachers has reported issues when attaching a word document to an assignment in teams for students to edit their own copy. This issue happens when students try to open the word document on some android phones/tablets in teams but not all. When they click on the word document nothing happens. Despite refreshing multiple times. I have tried this myself and was able to recreate the issue, I too cannot open a word document that I was assigned with an assignment and the setting for me to edit is turned on.

Appreciate any help! I've attached a screen shot from my phone to show what displays...

Microsoft Teams | Microsoft Teams for education | Assignments | Set assignments

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-12-14T11:20:52+00:00

    Hi ThomasHeld2

    My name is Daniel. I will be more than happy to assist you.

    As a fellow MS Community forum user, I understand you need assistance to solve this issue.

    I've seen a similar issue occur with other Android users it seems to it could be an intermittent issue. https://translate.google.com/translate?sl=auto&...

    Please ask them to follow these steps below to reset the MS Team mobile app:

    Log out from your account > uninstall MS Team app > Restart your phone > Please go to Play store for Android users > Reinstall MS Team app

    However, if the problem still persists then I suspect it could be just an intermittent issue, please ask them to create a new fresh environment for MS Team mobile app. They can always go back to the previous Android account profile whenever you want.

    Please ask them to follow these steps:

    1. Create a new Android user profile

    https://www.howtogeek.com/333484/how-to-set-up-...

    1. Go to the Play store then install MS Team mobile app in a newly created user profile.

    Please let me know if the problem still persists, I will assist you with further instruction on how to move forward this issue to the engineering team for further investigations.

    P.s This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

    DISCLAIMER:

    There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Kind Regards

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  2. Anonymous
    2021-12-14T12:08:39+00:00

    Thank you so much for your reply and assistance, Daniel.

    I uninstalled the MS Teams app and then reinstalled, unfortunately still have the same problem - it also seems to be more than an intermittent issue as it is recurring across a good few devices.

    I don't think creating a second user profile on the play store is going to be a solution for us, working in education this is a last resort and often not possible!

    I will reach out to the Microsoft Ed team and see if there is anything else we can try.

    Thank you again, appreciate you taking the time to respond.

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  3. Anonymous
    2021-12-14T12:09:58+00:00

    Id so then I'd like this issue to be investigated furthermore by MS Support to determine the best next steps for you. As institution account users, you are entitled to the more advanced support you deserve, please take advantage of the opportunity.

    With that said, there are 2 alternatives to reach out to MS Support:

    Alternative 1.

    Please visit the following link, scroll down, and select your country from the dropdown list:  https://docs.microsoft.com/en-us/office365/admi...

    Alternative 2: Via MS 365 admin center.

    If you have MS 365 license you can go to https://admin.microsoft.com select support > New service request. You can choose whether you want to receive support via email or phone support. However, if you don't have MS 365 license then you need to reach out to your admin and ask the admin to open a new support ticket. This is optional, If necessary you can request your admin to put your number as the preferred contact method so MS Support can call your number.  See the demo video below:

    https://www.youtube.com/watch?v=73ywno9lR_4

    DISCLAIMER:

    There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Kind Regards

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