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Calendar from Mac not syncing with calendar events in Teams (work or school)

Anonymous
2024-09-06T13:51:20+00:00

Hi, I have already followed the instruction below from a previous post but still no sync in iCal

  1. Ensure your Mac has a stable internet connection.
  2. Quit Microsoft Teams and then reopen it. This can resolve temporary glitches.
  3. Make sure Microsoft Teams is updated to the latest version. You can check for updates within the Teams application by going to your profile picture, selecting "Check for Updates," and following any prompts to update the software.
  4. Clearing the Teams cache can solve sync issues. To do this, quit Teams, then navigate to ~/Library/Application Support/Microsoft/Teams in Finder (you might need to use the "Go to Folder..." option in the Finder's "Go" menu) and delete the contents of the Cache folder.
  5. Ensure Teams has the necessary permissions to access your calendar. Go to System Preferences > Security & Privacy > Privacy tab, and check if Teams is allowed to access your Calendar.
  6. Sign out of your Teams account and then sign back in. This can help refresh your account's connection to the service.

Concerning point 4, in ~/Library/Application Support/Microsoft/ I cannot find any Teams folder thus no deletion of the contents of the Cache folder.

What else can I do?

Thanks

Daniele

Microsoft Teams | Microsoft Teams for business | Calendar | Sync calendars

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  1. Anonymous
    2024-09-06T15:06:52+00:00

    Hello DANIELE CATALUCCI

    Good day and thanks for reaching out to Microsoft community support.

    It appears your calendar from Mac isn't syncing with calendar events in Teams (work or school). To proceed further, we need more

    information on the issue to better assist you.

    1. Have you confirmed that your iCal (Apple Calendar) is set up correctly and syncing with your calendar service?
    2. Is the issue occurring with a specific calendar or all calendars within iCal?
    3. Have you tried uninstalling and reinstalling Microsoft Teams to see if a fresh installation resolves the issue?

    You can also check with add another account on both app side to see if events sync correctly or not. Further for using Outlook for mac, as we have dedicated support team, which is specializing in handling issues related to Outlook for Mac. So, for further assistance, we recommend you to kindly check this issue with that team. To contact them open Outlook for Mac app > go to Help > Select Contact Support or please check **** Contact support within Outlook for Mac

    If event created from Outlook Calendar app and if it doesn’t sync with your Apple calendar app, try to re-add your affected account with automatic configuration. Also, from your Apple calendar app > open your preference settings > go to Accounts > select your account > under Refresh calendar settings > set Every minute option and then check.

    Hope this helps! Awaiting your valuable response.

    Sincerely,

    Bertrand

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  2. Anonymous
    2024-09-06T15:40:10+00:00

    HI Bertrand,

    thanks for the reply.

    I've checked the settings in iCal and seem properly put. I have 5 active accounts but only 1 (exchange) does't work. no problem with the second exchange account.

    I tried what you describe in point 3 but w/o success.

    Tried also this Refresh calendar settings as suggested but no syncing

    The event is created directly in Teams

    Best

    Daniele

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  3. Anonymous
    2024-09-17T11:20:21+00:00

    Hello DANIELE CATALUCCI**,**

    Good day to you and hope you are doing well.

    We haven't heard back from you, so want to quickly check, have you checked Bertrand Muffuh MSFTs response? Could you please provide us the details as per Bertrand for further assistance?

    I apologize for any frustration this has caused. I am here to help ensure this matter is resolved as quickly as possible and I would like to share some more specific directions with you. I would suggest in contact with Microsoft support.

    Microsoft's back-end support team should collect some more advanced log information, such as Outlook diagnostic log, PSR Log, from Office 365 Global Admin personnel through a remote session to diagnose the current scenario. If needed, a front-line technical support engineer can also have a specific support team investigate some specific situations further.

    After diagnosing the situation, our technical support team can provide possible information from their point of view. If there are any known issues, the Technical Support Engineer can provide this information from their back-end resources.

    For the standard procedure information provided above, in your organization, Office 365 Global Admins may need to contact the Office 365 support team on the backend through an open service request so that they can diagnose this particular scenario with some more technical resources.

    For this standard procedure, the following is the official documentation that Global Admins refer to: Get support - Microsoft 365 admin | Microsoft Learn. 

    To find a customer service phone number in your country, please click a region and find your country: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.

    Note: If you are an end-user person, you may need to contact the Office 365 Global Administrator in your business organization to contact a Technical Support Engineer for further processing. 

    Important: If any of your organization's Office 365 Business/Business/Education subscriptions are from a federated partner or reseller and the global admin can't open a service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. After that, the Office 365 support team will participate in the service request that was created.

    Feel free if you need any further assistance from our side, we will be happy to help you further. And if the provided information is meet your requirements, you can also give Vote on my reply. It helps other users who are searching for this same information and find information. Your vote helps other users find that topic easily. At this point, your cooperation and valuable time will be greatly appreciated.

    Thank you very much for your valuable time and your cooperation.

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