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How do I report an issue with images not loading in chats across multiple devices?

Anonymous
2024-01-26T17:34:17+00:00

Images are showing as sent but are not loading in the recipient's chat. This is happening across our organization on both web versions and phone app versions of Teams.

Microsoft Teams | Microsoft Teams for business | Chats | Share photos, files, and video

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  1. Anonymous
    2024-01-26T20:17:38+00:00

    Hello Joe W ! My name is Jeremy and I’m happy to help you with your question.

    I'm sorry to hear that you are having issues with Teams today.

    I checked the service status page linked below.

    You can see by the quoted text below or by going to the site linked that they have acknowledged there being an issue with Teams today.

    Here is what they have to say:

    "Title: Some users may experience multiple issues with their Microsoft Teams

    User impact: Users may experience multiple issues with their Microsoft Teams.

    More info: Affected scenarios include, but aren't limited to:

    • Users performing a cold boot may not able to log into teams and will see an "oops" page.
    • Users logging in or unlocking their devices after some time may see missing messages.
    • Users may fail to load messages in channels and chats
    • Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)
    • Some messages may experience delays being sent
    • Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online
    • Bots may be unable to download attachments
    • Sending and receiving read receipt notifications may be delayed

    Current status: Our monitoring systems alerted us to an issue where users may experience various impact scenarios in Microsoft Teams, outlined in the More info section above. We've identified that a portion of the Microsoft Teams service is experiencing a networking issue. We've completed a failover in the Europe, Middle East, and Africa (EMEA) region and telemetry is showing improvement. We're continuing work to failover service traffic in all affected regions to remediate impact.

    Next update by: Friday, January 26, 2024, at 9:00 PM UTC"

    SOURCE: https://portal.office.com/servicestatus

    It looks like they are making process based on their most recent update.

    Thank you so much for your patience while they fix the networking issues causing these problems.

    Thank you for reaching out to the community forums and have a good rest of your day.

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Regards,

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