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Chat part on profile is broken in Teams Work

Anonymous
2024-01-30T09:16:46+00:00

In the Teams Work application, in the chat section of the profile of one of our employees, the e-mail address is written in the chat section, while the other one writes the user id. How can we fix this not as id but as mail address? I uploaded a picture as an example.

Thanks for your help in advance.

PHOTO

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations

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  1. Anonymous
    2024-01-30T17:29:07+00:00

    Hello Batuhan Okumuş (Enocta)

    Good day! Thank you for reaching out!

    I understand that you are experiencing issues with the chat section of the profile in Teams Work.

    To narrow down this issue, may I please verify if this is the same issue when you log into teams on the web? https://teams.mirosoft.com/ This would help us to better understand whether this is the desktop app/client issue or an account issue.

    ->Also, does this email appear like this if different users view the contact card?

    In the meantime, if the issue only happening on your desktop client, you might need to Clear the Teams client cache and check if there is any difference.

    ->You may as well try using the New Teams app and check if the issue persists.

    Looking forward to your response.

    Best Regards,

    Ashraf.

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