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What is the Microsoft solution to VOIP

Anonymous
2025-06-26T21:16:32+00:00

Hello, my business operations are on the Cloud and MS Office is our primary software. Would like to integrate a VOIP phone system that is compatible with the current set up. Does Microsoft offer an option similar to NextivaOne? If yes, can the contacts and call manager associated with the VOIP be partitioned to protect client information from different contracts/personal contacts from being homogenized and data mined? On the individual devices being used by the Independent Contractors hired? Thanks.

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  1. Anonymous
    2025-06-26T22:13:05+00:00

    Dear OPAG Admin,

    Thank you for reaching out to the Microsoft Community with your inquiry regarding VoIP integration for your cloud-based business operations, especially given your reliance on Microsoft Office.

    Microsoft offers two robust solutions that can meet your needs, both in terms of functionality and data privacy:

    1. Microsoft Teams Phone:

    Microsoft Teams Phone is a fully integrated VoIP solution within the Microsoft 365 ecosystem. It enables cloud-based calling, conferencing, voicemail, and call routing. Everything is accessible through the Teams interface.

    Key Benefits:

    • Seamless integration with Microsoft Office apps and your existing Microsoft 365 setup.
    • Support for Microsoft Calling Plans or Direct Routing to connect with your telecom provider.
    • Enterprise-grade security and compliance features.
    • Centralized call management and user provisioning via the Teams Admin Center.

    Privacy Controls:

    • You can configure Teams policies to isolate communication between different user groups (e.g., independent contractors vs. internal staff).
    • Features like Information Barriers and Conditional Access help protect sensitive client data and prevent cross-contact visibility.

    2. Azure Communication Services (ACS):

    If you’re looking for a more customizable and developer-friendly solution, Azure Communication Services offers multichannel communication APIs for voice, video, chat, SMS, and email.

    Key Benefits:

    • Build tailored VoIP experiences directly into your applications or portals.
    • Interoperability with Microsoft Teams for hybrid setups.
    • Scalable architecture suitable for distributed teams and independent contractors.

    Privacy Controls:

    • Assign scoped identities and permissions to contractors to ensure data isolation.
    • Implement endpoint-level restrictions and data residency controls.
    • Use Azure AD and Microsoft Intune to manage access on individual devices.

    Next Steps:

    We recommend evaluating both options based on your operational needs:

    • Microsoft Teams Phone is ideal for quick deployment and tight integration with Office.
    • Azure Communication Services is best suited for custom workflows and granular control over user access and data partitioning.

    I hope this information is helpful. If you have any further questions or need additional help, please feel free to reaching out to us.

    Best regards,

    Ben-V – MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-30T16:29:29+00:00

    Have a nice day, OPAG Admin! 

    I haven't heard from you for a while. I just wanted to tie in with my last answer regarding your thread. If you have any questions or need more information, I'm always here for you. 

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    If you think my answer is helpful to you, please remember to mark it as an answer. This helps others in the community who are facing similar problems.

    We're looking forward to hearing from you soon! 

    Best regards, 

    Ben-V - MSFT | Microsoft Community Support Specialist

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