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Hii, i lost some tasks on my planner, i would like help to get them back. Do you know if there is any backup?

Anonymous
2025-06-18T19:31:21+00:00

Is there any way to have a backup of the planner or to get an older version of the planner?

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  1. Anonymous
    2025-06-18T21:36:43+00:00

    Dear Giovanna Meriade Farias 

    First and foremost, we would like to sincerely apologize for any inconvenience this issue may have caused. We truly appreciate your patience and understanding as we work toward resolving it. 

    Based on the information you’ve shared, it appears that the issue involves missing tasks in Microsoft Planner, which currently cannot be restored directly through the user interface. This may be related to how data is synchronized, stored, or processed within the Microsoft 365 system. 

    To address this effectively, we recommend contacting Microsoft’s technical support team. A support engineer will be able to initiate a remote session to investigate the issue, verify backend configurations, and use the necessary tools to attempt data recovery. If further analysis is required, they can escalate the case to a specialized team. 

    As forum moderators, we are limited in terms of access to system logs and backend tools due to privacy and security policies. Therefore, the most effective solution is to reach out directly to Microsoft Support. 

    Recommended Next Steps: 

    1. Submit a Support Ticket 
      Visit Microsoft 365 admin center and sign in to submit a support request.
    2. Phone Support 
      Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: 
      https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    If you have any updates regarding the issue or any further questions or concerns, please feel free to reach out to us. We’re always here to assist you. 

     Best regards,

    Ryan-N-MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-20T23:14:26+00:00

    Hi Giovanna Meriade Farias , 

    I hope the information I shared earlier was somewhat helpful in addressing your issue. If you have any further questions or updates, please don’t hesitate to share. I’m always happy to assist further if needed.  

    If you feel the response was helpful, you’re welcome to mark it as an answer so others in the community can benefit from it as well. That would be greatly appreciated!  

    Thank you very much, and I wish you a great day!  

    Best regards,   

    Ryan-N-MSFT | Microsoft Community Support Specialist

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