Share via

Error When Accessing "My Files" and "Favorites" in Teams App and Online

Anonymous
2024-07-15T13:45:54+00:00

When a user tries to access the 'My Files' or 'Favorites' section (which are connected to their OneDrive) in the Teams App and in Teams Online, the information never displays and instead an error shows. The error states all of the following, "Something went wrong," "Please try again or refresh the page," and "PrefetchFailure (RenderListdataAsStream (No Token))." The error message includes the picture of an upside down ice cream cone or a bicycle . To reiterate, this is happening on the local desktop app and Teams Online. The user is using the New Teams. Steps already taken to resolve: clearing local Teams cache, refresh browsers, reset OneDrive, unlink/relink OneDrive, uninstall Teams, uninstall OneDrive, clear browsing cache/cookies in Edge/Chrome, reinstall the Teams and OneDrive apps. 

I have also seen where this error only occurs in the app, but Teams Online works. In that scenario the above listed steps resolved the app failure.

Please advise if anyone has encountered and/or resolved the online issue.

Thanks Community

Microsoft Teams | Microsoft Teams for business | Files | Access OneDrive files

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-07-15T14:43:47+00:00

    Hi Ty_159,

    Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. It sounds like you've done a good amount of troubleshooting already for this error accessing "My Files" and "Favourites" in Teams. Here are some additional steps you can try to fix the issue, considering it's happening on both the desktop app and Teams Online:

    Check Microsoft 365 Service Status:

    Visit the Microsoft 365 Service Status page (https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide) and check for any ongoing issues with OneDrive or Teams. If there's an outage, you'll need to wait for Microsoft to resolve it.

    Network Connectivity:

    Make sure your internet connection is stable. Try using a different network, if possible, to see if the issue persists.

    Temporary Profile:

    Create a temporary user profile on your computer and test accessing Teams in it. This helps isolate if the issue is with your current user profile. Check Teams Version and Updates:

    Ensure you're running the latest version of the Teams desktop app. Update it manually if necessary (refer to Microsoft documentation for update instructions).

    Advanced Troubleshooting:

    Microsoft Teams (Desktop App):

    Try running Teams in compatibility mode for an older version of Windows. If comfortable, consider a registry edit (with caution) as suggested in some forums. However, proceed with this only if you understand the risks and with proper backups in place. Teams Online:

    Try using a different web browser (e.g., Chrome if using Edge) and ensure it's updated. Consider temporarily disabling any browser extensions that might interfere with Teams functionalities.

    Contact Microsoft Support:

    If none of the above solutions work, it might be best to reach out to Microsoft Support for further assistance. They might have access to more specific tools and resources to diagnose the issue based on your account details.

    If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

    0 comments