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My OneDrive does not sync and asked to renew although I pay a monthly fee.

Anonymous
2024-02-22T18:11:42+00:00

I pay the MS premium plan monthly, but files don't sync with 1 TB storage. Informed I needed to renew my plan by May 25, 2024, even though I pay monthly. Very confusing.

I unlinked my account to relink it; however, it no longer has an Onedrive settings button. This is all very confusing.

Recently, I unlinked my account to relink it, but now I can no longer find the settings button. Can you please help me understand what's going on?

Anthony

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-03T19:10:38+00:00

    Hi Brian,

    Still unable to sync my laptop.

    Here are all the images of my account status:![](https://learn-attachment.microsoft.com/api/attachments/0df66300-a112-4eb3-b8df-b15111194d85?platform=QnA

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  2. Anonymous
    2024-03-06T02:11:25+00:00

    Hi Brian,

    I have sent you the screenshots. Could you please help me with the process to sync my OneDrive?

    Anthony

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  3. Anonymous
    2024-03-06T20:26:32+00:00

    Hi Brian,

    If you are unable to assist, please direct me to another expert. I would appreciate it.

    Anthony

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  4. Craig Long 16,510 Reputation points Volunteer Moderator
    2024-03-07T00:06:34+00:00

    Go to the OneDrive cloud icon on the taskbar and click that View online button. Does that take you to the account with the 1TB subscription?

    If so then click this and do it -> Email the OneDrive support team

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  5. Craig Long 16,510 Reputation points Volunteer Moderator
    2024-03-07T00:15:38+00:00

    Ask support if the April 2 payment went through and check your credit card statement.

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