This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My coworker created a PowerPoint, and when I open it, there appear to be substantial spacing issues. I have only been able to find "answers" in the forums that declare the issue HAS to be that the fonts used are not installed on both computers. Both my colleague and I have this particular font, so that answer does not fit this issue. What I am wondering is if there is an issue with the template or if PowerPoint is resetting the picture sizing/placement/layer on the slides causing the text box to reset. We are both using Microsoft 365 on Lenovo ThinkPads.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi John,
Thank you for your follow up question. We were able to figure out that the issue was the pictures in the slides resizing and forcing the text box to shift. By imbedding the picture, we were able to resolve the issue.
I appreciate that you asked for additional information instead of responding with a condescending presumptive post the way Mr. Rindsberg did. It goes a long way in providing a positive experience for customers. You, John, should have the MVP title.
Please post screen shots of the same slides showing the correct appearance.
It would not let me include screenshots in the original post but did let me add them as a reply. On my colleague's computer, the spacing is not like this.
*I blacked out some identifying information after screen grabbing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
One thing to check: how have you determined that you and your colleague have the same fonts installed?
I ask because PowerPoint will lie to you about this. If you use, let's say, BozoBold in a presentation, when anyone else opens the file and selects some of your BozoBold text, PowerPoint will show that as the font being used, EVEN IF THE FONT'S NOT INSTALLED on their computer and it's actually substituting some other font.
The best way to check this is to have your colleague close PowerPoint completely, not just close the file, re-start PowerPoint and create a new, blank presentation.
Then have them add a text box, add some text to it, and see if they can set the text's font to whatever font you've used in the "problem" file.
If the font isn't available on the fonts dropdown, that tells you *for certain* that the font's not installed on their computer and if not, that explains why the text spacing is going wonko (forgive the highly technological terminology).
We verified it by the fact that it is a required font for anyone in our company to use to create anything representing us. I have had it installed for over a year, and she had it installed before creating the presentation. If your only "help" is to provide the same "answer" that has been given to everyone who has experienced a similar problem, despite me stating we have the same font installed, and then insinuating that maybe I just don't know what I am talking about, then you can keep your "help" to yourself. It is not a lack of having the same font installed, no matter how many ways you try to call me stupid.