How to fix work hours on teams?

Question

How to fix work hours on teams?

Rimon Choudhury 0

My work hours currently are showing that I work from 00:00 - 08:00 on teams which is incorrect as I work from 08:00 - 16:00. This has led to my schedule and availability being restricted for other people.

When you go on my work hours in teams and outlook they both show the correct time of 08:00 - 16:00. I am not sure why it has not updated and I have seeked guidance from many as well as trying all the methods listed online and nothing has worked.

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Answer 1

Demi-N 8,785 Microsoft External Staff Moderator

Hello @Rimon Choudhury

Thank you for posting your question in the Microsoft Q&A forum.

Let’s try a structured approach to diagnose and resolve this issue. Please follow the steps below in order:

Step 1: Verify Your Time Zone in Outlook on the Web (OWA): This is the most critical step, as OWA reflects the true server-side settings for your account. A mismatch here is the most common cause.

Go to https://outlook.office.com
Click the Settings gear icon in the top-right corner
Select View all Outlook settings
Navigate to General > Language and time
Ensure the correct time zone is selected for your location
Click Save
Then go to Calendar > View and confirm your work hours are still set correctly

Step 2: Clear the Microsoft Teams Cache: Old cached data can cause display issues. Clearing the cache forces Teams to fetch fresh data from the server.

Fully sign out of Teams on all devices (desktop, web, mobile)
Quit the Teams desktop app completely (right-click > Quit)
Clear the cache:
- On Windows: Open File Explorer, type %appdata%\Microsoft\Teams in the address bar, and press Enter. Delete all contents in the folder.
- On macOS: Open Finder > Go > Go to Folder… Type ~/Library/Application Support/Microsoft/Teams and delete all contents
Restart your computer and sign back into Teams

Step 3: Contact Your IT Department (if issue persists) If the issue continues after completing the steps above, we recommend contacting your IT department. They can verify backend configurations, check for sync delays, or escalate the case to Microsoft Support if needed

Your organization’s IT administrator can use PowerShell to inspect and update mailbox-level work hour settings directly from Exchange Online, which Teams may rely on.

We hope this detailed guide is helpful. If you have any trouble or have any other questions, please don't hesitate to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Demi-N 8,785 Reputation points Microsoft External Staff Moderator

2025-07-28T07:57:43.17+00:00

Hello @Rimon Choudhury

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Rimon Choudhury 0 Reputation points

2025-07-28T09:00:25.7133333+00:00

Hi, this did not work and my work hours are still incorrect.
Demi-N 8,785 Reputation points Microsoft External Staff Moderator

2025-07-28T12:36:47.1+00:00
Hi @Rimon Choudhury

Thank you for getting back to me and for confirming you've tried the initial steps.

This situation usually points to a more complex configuration or a data override within the Microsoft 365 ecosystem. Based on the symptoms you've described (especially the specific 00:00 - 08:00 time), here are the most likely causes and the recommended solutions:

1. The "Shifts" App is Overriding Your Schedule (Most Likely Cause)

Your organization might be using an app within Teams called "Shifts" to manage work schedules. If your manager has assigned you a shift (even by mistake), it will always override the personal work hours you set in Outlook or Teams settings.

Solution: Please check for the "Shifts" app on the left-hand navigation bar in your Teams client. If you see a schedule assigned to you there, please contact your direct manager and ask them to review and correct your assigned shift.

2. A Server-Side Configuration or Sync Issue

The problem may stem from a backend setting on your account that isn't syncing correctly or is configured improperly at an administrative level. The consistent 8-hour difference strongly suggests a time zone conflict somewhere on the server.

Solution: Since this requires administrator access to fix, the next step is to contact your internal IT support department. Please provide them with the following information to help them diagnose the issue quickly:

"My Teams work hours are incorrect (showing 00:00 - 08:00) despite my Outlook and Teams settings being correct (08:00 - 16:00)."

"Please check if my schedule is being overridden by the Shifts app."

"Please also verify my MailboxCalendarConfiguration in PowerShell, specifically the WorkingHoursTimeZone setting, as there appears to be an 8-hour offset."

Resolving this will likely require action from either your manager (for the Shifts app) or your IT department (for backend settings).

I hope this information helps you and your team get to the root of the problem. Please let me know if you have any other questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Demi-N 8,785 Reputation points Microsoft External Staff Moderator

2025-07-30T11:16:00.24+00:00

Hi @Rimon Choudhury,

I hope this message finds you well.

I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.

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How to fix work hours on teams?

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