MS Teams call report

Question

MS Teams call report

Is there a way to run a Microsoft Teams Call History report beyond 2-3 months, for instance if I want to run a call report from say, two or three months ago?

1 answer

Your answer

Answer 1

Ian-Ng 6,125 Microsoft External Staff Moderator

Hi @Banks, Samuel R. (OIT ITOPS NOL),
Good day! Thank you for reaching out to the Microsoft Q&A forum.

Regarding Microsoft Teams call history: by default, users can view only the past 30 days of call activity in the app. Administrators can access call reports for up to 90 days via the admin center. For call records older than 90 days, you have two main options:

eDiscovery in Microsoft 365 Compliance Center: With appropriate licensing (like E5), compliance admins can search and export call data beyond 90 days if retention policies are in place. More info here:
Retention for Teams - eDiscovery for Teams
Retention policies: Configure tailored retention policies to keep essential Teams data according to your needs. For frequent access to older data, consider backup or specialized reporting solutions.

Please contact your Teams admin or IT department to review your retention settings and explore the best options for accessing older call records.

Additional reference: Manage retention policies for Microsoft Teams

Feel free to reach out if you have more questions or need help configuring these options.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Ian-Ng 6,125 Reputation points Microsoft External Staff Moderator

2025-07-28T21:52:57.3566667+00:00

Hi @Banks, Samuel R. (OIT ITOPS NOL),

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Ian-Ng 6,125 Reputation points Microsoft External Staff Moderator

2025-07-29T16:16:32.63+00:00

Hi @Banks, Samuel R. (OIT ITOPS NOL),

I hope this message finds you well.

This is my second follow-up to check whether have you had a chance to check my response. I truly want to ensure your experience is as smooth as possible. If you still have concerns, please feel free to let me know.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Share via

MS Teams call report

1 answer

Your answer