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I am wanting to subscribe to upgrade to Premiums Team subscription but only gives a monthly billing option. Is there a way to purchase for annual of $204 one time as opposed to being billded $17 monthly?
Sorry, I can't help with this. Please try again or share your feedback.
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Dear @Lynn Nishida,
Welcome to the Q&A Community.
Thank you for sharing the details of your concerns. Based on your description, I'd like to offer the following insights and recommendations to help address the issue. Unfortunately, Microsoft limits the ability to change billing frequency mid-term, this is by design. To switch from monthly to yearly billing, you'll need to cancel the existing subscription and repurchase it with the desired yearly payment option. We recommend doing this close to your next billing date to avoid service disruption.
To cancel your existing subscription:
Step 1: Go to the Microsoft 365 Admin Center.
Step 2: Navigate to Billing > Your products.
Step 3: Locate Teams Premium.
Step 4: Select Manage or Cancel subscription, then follow the prompts to complete the cancellation.
Once canceled, you can repurchase the subscription and select yearly billing during checkout
Step 1: Go to the Microsoft 365 Admin Center
Step 2: Navigate to Billing > Purchase services.
Step 3: Search for Teams Premium.
Step 4: Select the plan, specify the number of licenses and choose yearly billing during checkout.
Step 5: Complete the checkout process.
Alternatively:
You can also purchase directly from the Microsoft Teams Premium page
You can try these workarounds and update us. Please know that we truly appreciate your patience and understanding as we strive to support you. We are here to help. Thank you very much for your understanding and cooperation.
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Hello @Lynn Nishida,
I hope this message finds you well.
I just wanted to follow up regarding the issue you reported earlier. I shared some possible solutions with you a few days ago, and I wanted to check in to see if they helped enhance your workflow and productivity.
If you're still experiencing the issue or need further assistance, please don't hesitate to let me know. I'm here to help and would be happy to continue supporting you.
Looking forward to your response.
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Very difficult to find anyone to help me with my Teams question directly. You all won't post phone numbers for customer service, which would really help. I did submit an email support request, but haven't heard back. I wish your customer service was better. I did decide to purchase the subscription for 1 month. However, the not at top still says I only have 3 days left on my subscription so unclear if the purchase went into effect. Although I did get a receipt and it shows up on my account subscription.
Dear @Lynn Nishida,
I really appreciate you taking the time to respond. I sincerely apologize for the inconvenience and the negative experience this may have caused. To assist you better, I'd like to clarify the available support options for Microsoft Teams and subscription related issues.
There are two primary ways to raise a support ticket with Microsoft:
Important Note:
If you're an end-user and not an admin, please coordinate with your organization's Office 365 Global Administrator to carry out these steps.
Admin access is required for managing subscriptions and accessing certain support features.
Please contact Microsoft online support staff during business hours.
You can raise support ticket from: Microsoft 365 admin center
For reference: Get support - Microsoft 365 admin | Microsoft Learn
If you do have admin access, you can verify or cancel your subscription directly from the Microsoft Admin Center, as mentioned earlier. This is the fastest way to ensure your subscription status is accurate and up to date.
For reference, you may check this link: How to get a refund on a Microsoft subscription - Microsoft Support
I hope the information provided has helped clarify the issue you were concerned about. I genuinely appreciate your understanding and patience throughout this process; it means a lot to us. If there’s anything else you need, please don’t hesitate to reach out. We’re always happy to assist you.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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