Share via

Microsoft Teams Not Syncing Messages Properly (Version 25185.410.3812.8024)

Jon 0 Reputation points
2025-07-29T07:44:54.8+00:00

Hi everyone,

I’m having a recurring issue with Microsoft Teams (desktop version) that’s seriously impacting my workflow.

At random times, I stop receiving messages from my colleagues. The app displays the message:

“Loading latest updates… in the meantime, you can still send and respond to messages.”

However, it never finishes loading, and I don’t receive any new messages until I restart the computer.

Here’s what I’ve tried:

Closing and reopening Teams

  • Clearing the cache at %appdata%\Microsoft\Teams

Using Teams Web – which works perfectly

The only workaround that brings Teams back to life is restarting the computer, but sometimes I have to restart it up to three times in a row before it works again. This makes me lose focus and time, and after just a few hours the issue returns.

Is there something else I can try to fix it?

Thanks in advance!

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Tamara-Hu 8,240 Reputation points Microsoft External Staff Moderator
    2025-07-29T08:44:42.8633333+00:00

    Hello @Jon, 

    Thank you for posting your question in the Microsoft Q&A forum. I understand your inconvenience when facing this issue.  

    To understand your situation better, can you provide some information about: 

    • Are you using a personal account or work/school account (gmail, hotmail, yahoo,… or your account have a company or school name)? 
    • If you're using a work/school account, do you have any admin roles in your tenant? For reference: How do I find my Microsoft 365 admin? - Microsoft Support 
    • Are you using modern Teams or classic Teams? 
    • What type of operating system is the affected device(Windows, MacOs, iOS, Android,…)? 

    In the meantime, you can try these additional steps to troubleshoot your issue: 

    Network & Firewall Checks 

    • Switch Networks: Try a wired connection or mobile hotspot. 
    • Firewall Exception: Temporarily disable your firewall. If Teams loads, add an exception for it. 
    • Then reboot your PC. 

    Clear Teams Cache 

    You’ve already done this, but make sure you also clear: 

    • %localappdata%\Microsoft\Teams 
    • %programdata%\Microsoft\Teams 
    • %userprofile%\AppData\Local\Microsoft\Teams 

    Restart your PC after clearing all these folders. 

    Full Reinstallation 

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. User's image

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.