surface pro 8 keyboard has stopped working

Hi Anne,

Thank you for posting in the Microsoft community. I understand that your having issue with your Surface Laptop 8 Keyboard has stopped working. I understand how important it is.

Let’s go through a few steps to help you resolve the issue:

Step 1: Check for Hardware Issues Using Surface Diagnostic Toolkit

• Visit the Microsoft Surface Diagnostic Toolkit page and download the tool.
• This toolkit helps diagnose common issues, including keyboard malfunctions, by checking for hardware problems.
• After running the diagnostic, follow any recommended actions provided by the tool.

Step 2: Check the Physical Connection

• Detach and Reattach the Keyboard: Disconnect the keyboard from your Surface Pro 8. Clean the connector pins (both on the keyboard and Surface) with a dry cloth to remove any dust or debris.
• Ensure Proper Alignment: Reattach the keyboard and ensure it is securely connected.

Step 3: Update or Reinstall Drivers

• Check for Windows Updates
  • Open Settings > Update & Security > Windows Update.
  • Click on Check for updates and install any pending updates.

Step 4: Test the Keyboard on Another Surface or Device ( Optional )

• If possible, test the keyboard on another Surface device or a compatible Windows tablet to ensure the keyboard itself is not faulty.

Step 5: Reset or Factory Reset (Last Resort)

• Open Settings > Update & Security > Recovery.
• Under Reset this PC, select Get Started and choose Keep my files.

Please let us know if these steps help resolve the issue, or if you need further assistance. We're here to help!

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Regards,
Carlo | Microsoft Community Support

The first thing to do is hold down the power button for 30 seconds or do until you see the Winfows logo. Does the keyboard work or not? If not, boot to the UEFI and see if you can use the keyboard cursor keys to navigate the menus. https://support.microsoft.com/en-us/surface/how-to-use-surface-uefi-df2c8942-dfa0-859d-4394-95f45eb1c3f9. If the keyboard does not work in the UEFI it is a hardware problem. See if you can borrow a friends keyboard and see if it works.

update caused this issue