My cloud icon has a line throught it

Hi Pamela,

Thank you for posting in the Microsoft community. I understand that you are having problems syncing your OneDrive. I understand how important it is.

Let’s go through a few steps and check if it helps resolve the issue

Option 1: Check OneDrive Status

• Click the OneDrive cloud icon in the system tray (bottom-right corner).
• If it shows “Not syncing” or an error, hover over the icon to read the status message.

Option 2: Restart OneDrive

• Closing and reopening the app often resolves temporary sync issues
• Open run dialog box Windows key + R then type this command
  • %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Option 3: Review sync settings

• Right-click the OneDrive icon > Settings > Sync and Backup > Manage Backups.
• Make sure the folders you want to sync are selected

Option 4: Sign Out and Back In

• Go to Settings > Account > Unlink this PC.
• Sign back in with your Microsoft account and reconfigure sync settings.

Option 5: Update OneDrive

• Open the Microsoft Store and check for OneDrive updates.
• Keeping OneDrive updated helps resolve known sync issues.

Option 6: Reinstall OneDrive (if needed)

• Uninstall OneDrive via Settings > Apps.
• Reinstall from OneDrive Download Page.

Please let us know if these steps help resolve the issue, or if you need further assistance. We're here to help!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Regards,

Carlo