Issue with MS Teams Chat Draft Disappearing

Question

Issue with MS Teams Chat Draft Disappearing

Christian Bennett 0

A user is experiencing an issue in Microsoft Teams where the entire message typed in a chat disappears if they switch tabs or applications. The user has reinstalled Teams prior to troubleshooting. Cache has been cleared, they are on the latest version, and the repair tool has been run, but the issue persists. Other users in the tenant do not face this problem, and the issue does not occur when using the web browser version of Teams.

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Answer 1

Hi @Christian Bennett,

Thank you for posting your question on Microsoft Q&A Community.

It sounds like the issue with disappearing chat drafts in Microsoft Teams is isolated to one user and doesn’t occur in the web version or for others in the tenant. Since the user has already tried reinstalling Teams, clearing the cache, and running the repair tool, let’s narrow down the possible causes with a few follow-up questions:

What device and operating system is the user using (e.g., Windows 10, Windows 11, macOS)? Is it a managed device or personal?
Can you confirm the exact version number of the Teams desktop app?
Is the issue happening in 1:1 chats, group chats, or channel conversations? Does it occur in all chats or only specific ones?
Does the draft disappear immediately upon switching tabs/apps, or only after a certain period of inactivity?
Is the user on a stable network connection? Any VPN or proxy in use?
Are there any Teams policies or app configuration profiles applied to this user that differ from others in the tenant?
Is there any clipboard manager, security software, or window management tool running that might interfere with Teams?

These details will help us pinpoint whether the issue is client-specific, policy-related, or environmental.

Looking forward to your response so we can guide you toward a solution.

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Killian-N 6,375 Reputation points Microsoft External Staff Moderator

2025-08-08T21:28:42.79+00:00

Hi @Christian Bennett,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Killian-N 6,375 Reputation points Microsoft External Staff Moderator

2025-08-13T21:26:37.6833333+00:00

Hi @Christian Bennett,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

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Issue with MS Teams Chat Draft Disappearing

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