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there are folders missing from my folder pane how do i get them back?
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I'm John! I will help you with this.
Just to confirm, are you using the new Outlook for Windows? If so, please try restarting the Outlook app first, sometimes a quick restart can refresh the view and bring the folders back.
Also, when you check your Outlook on the web https://outlook.live.com do the missing folders appear there? This will help us figure out if the issue is with the app itself or something else.
Click "Add comment" to let me know.
Regards,
John J.D.
i think i was forced to use the new outlook.....i was using hotmail. i have logged out of my email and logged back in and that didnt work. i also went to the folder pane and "show" is already selected. and the hidden folders didnt come back.
i tried outlook live and the folders i'm looking for didnt show there. i also tried "view" and folder pane and "show" was already selected
Thank you for letting me know.
Since the missing folders aren’t showing even in Outlook on the web, that suggests the issue might not be with the app itself, but possibly with the folders being accidentally deleted, moved, or affected by a sync issue.
A few things to check next:
Let me know what you find.
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Yes some are there!
If all folders are missing, you have probably inadvertently hidden the Folder pane. See https://support.microsoft.com/en-gb/office/show-all-folders-in-outlook-b977276a-ffa3-4f6c-9839-b9e6a736e154#officeversion=new_outlook .
there are only a couple folders that arent showing. i tried view, folder pane, and show was already selected
there are only a couple folders that arent showing. i tried view, folder pane, and show was already selected
Thanks for the follow-up.
Which type of account do you have? Is it outlook.com or some other type of account?
it was hotmail but now it automatically changed to outlook
Are you signed in to the correct Hotmail account? If you have more than one, it’s possible you’re looking at the wrong mailbox.
it was hotmail but now it automatically changed to outlook
Hotmail and Outlook are treated as one and the same. As far as I know, new accounts are all @outlook.com.
it does come up in the search bar and i'm able to move emails to that folder i just dont know how to find where it is
Thank you for letting me know.
Since it does come up in the search, it means the folder still exists and isn’t deleted.
In this case, it’s very likely that the folder is just nested under another folder or is collapsed in your folder list. Here’s what you can try next:
Click "Add comment" to let me know.
Regards,
John J.D.
