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Microsoft Teams Search Not Working – Tried All Troubleshooting Steps

Bita Malekshahi 20 Reputation points
2025-08-11T13:51:00.95+00:00

Hello,

Since yesterday, the search function in Microsoft Teams (desktop app, mobile app, and web version) has completely stopped working for me. This issue started right after a group call and has persisted ever since.

Here are all the steps I have already tried, with no success:

  1. Signed out and back in to Teams.
  2. Cleared Teams cache completely.
  3. Cleared Windows search index and re-indexed.
  4. Deleted and reinstalled the Teams desktop app.
  5. Tried the mobile app (same account) — search still doesn’t work.
  6. Tried the web version of Teams (including in an Incognito/Private browser window) — still doesn’t work.
  7. Cleared browser cache and cookies.
  8. Restarted computer multiple times.
  9. Tried different networks (home Wi-Fi, mobile hotspot, and office network).
  10. Updated Teams to the latest version.
  11. No VPN or firewall restrictions are blocking Teams.

Since this problem occurs across desktop, mobile, and web versions, and after switching networks, it seems the issue is related to my account/server-side, not my device or internet connection.

Please investigate and advise on the next steps.
the account I use: ****REMOVE PII

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations
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5 answers

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  1. Mia - Tr 3,955 Reputation points Microsoft External Staff Moderator
    2025-08-11T15:28:43.8633333+00:00

    Hi @Bita Malekshahi,

    Thank you for posting in Microsoft Q&A Forum.

    Please understand that our forum is a public platform, and we will modify your question to cover your information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

    Regarding to your description, could you please describe how the search function not working for more details? Such as you click on the search bar on the top of the app Teams and trying to typed but it show nothing or it showed the wrong results?

    Or did you mention the search function in chat or channel not working?

    May I know what are you trying to search for? Such as search user, search files or search chat history?

    If possible, could you please share a screenshot for better understanding?

    Additionally, you mention that "This issue started right after a group call", could you please confirm that users are in that group call are experiencing the same issue as you?

    In the meantime, I appreciate all the troubleshooting steps you've already tried. To ensure nothing is missed, I also recommend the following additional options:

    1- You can try reset Teams app in the Setting

    User's image

    2- Try logging into your computer with a new user profile and see if the issue persists.

    Thank you for your valuable time, I'm looking forward to your response.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

  2. michael x 0 Reputation points
    2025-08-17T04:06:35.1633333+00:00

    Just experienced the same on Windows version Teams software, I first quit the program and re-opened, and searched started worked for 1 search.
    Now doesn't search again, tried restart the software unable to find even words I can see on message history screen from 5 mins ago.

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  3. Mark J 0 Reputation points
    2025-09-01T17:08:21.0266667+00:00

    Same, search is broken. See attached image. I already tried exiting and restarting Teams, no change.

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  4. Attila Nagy 0 Reputation points
    2025-09-22T13:53:17.1833333+00:00

    I am experiencing the same issue; the symptoms are the same as Michael X mentioned. It affects both the app and the web/mobile versions. The search finds nothing, even when the words are visible in the recent history.

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  5. AL 0 Reputation points
    2025-10-14T09:57:47.3833333+00:00

    I am facing the same issue. It affects both the macbook app and the web versions.

    any help would be great!

    0 comments

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