For certain contacts in Microsoft Teams, I cannot turn off status notifications

Hi @Paul Brooks, 

Welcome to the Q&A Community 

I’m here to assist your problem. 

Could you please provide more information to me for a better support: 

• You are using Classic Teams or New Teams ? 
• You are using Business account or Personal Account ? 
• You are using Teams on Desktop App or Web app ? 
• What is your operating system (like Windows or Mac) ? 

In the meantime, I recommend you a basic disable for New Teams: 

New Teams: 

• Click on the 3 dots at the top right of the Teams app – Setting 
• Click to Notifications and activity 
• Toggle on Mute all notifications or if you want to choose another option, you can choose notifications for desktop, mobile, or both. 

Next, you can try to clear cached for Teams:  Refer to Clear Team Cached

Simplify the paths, use environment variables. 

New: 

C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe 

1. Open the Run dialog box by pressing the Windows logo key + R 
2. In the Run dialog box, copy/paste: 

• New Teams C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe 
• Delete all files and folders in the directory. 
• Restart Teams. 

Some workaround for this issue: 

• Mute the contact: Right-click in Chat > Mute. 
• Set your status to Do not disturb and manage priority access in Settings > Privacy.  

If still stuck, uninstall Classic Teams (via Settings > Apps on Windows) and reinstall from microsoft.com/teams (select classic if available), or switch to New Teams. 

Contact support: In Teams > Feedback > Report a problem, or via admin.microsoft.com if you're an admin 

Some article you can refer to:  

Manage notifications in Microsoft Teams - Microsoft Support 

Unable to switch off people status notification for 1 specific person in Microsoft Teams - Microsoft Q&A 

Why can I not turn off MS Team presence notifications? - Microsoft Q&A 

We appreciate your kind patience and understanding that sometimes the initial response may not immediately resolve the issue or there may be some misunderstandings about your scenario, but we would love to hear updates from you and find out further suggestions. 

Thank you for your kindness and understanding. If you need anything else, please feel free to contact me.  

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Hello @Paul Brookes

I understand that you are unable to remove user by trying below two options 1) Chat and selecting ‘Turn off notifications’. I also went to Settings >2) Notifications and activity > Manage Status notifications and turning off there, but they do not turn off.

Solution: Please go to People app from teams app search shown below

Open people app and search for the users whom you want to remove.

Selected the user and delete from the list. Now user will get removed from the notifications list permanently. I tried this and was able to fix this issue.