I have a charge on my credit card saying Azure and no way that works to contact microsoft to find out what I am being charged for.

Hi Irene Irene,

Thanks for reaching out Microsoft Q&A portal.

Anomalies and unexpected charges can arise for various reasons, even if it appears that no services have been used. Below are some possible explanations

• You may have an Azure subscription whether active or disabled linked to a Microsoft account or an organizational tenant that you rarely access or actively manage, which could still be incurring charges without your regular awareness.
• Your Azure free trial or the set spending limit may have expired, and as a result, the subscription automatically transitioned to a paid plan, continuing to incur charges beyond the original free or capped usage period.

Refer to avoid charges :https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account

• An account originally provided through a not-for-profit (NFP) program or a partner arrangement may have been automatically converted into a paid subscription without your awareness, leading to ongoing charges that you were not explicitly notified about.
• Your billing information including invoices and payment methods may be associated with a different Azure Active Directory (AAD) “work” or “school” tenant that you currently do not have access to or are unable to sign into, making it difficult to view or manage the related charges.

Recommended steps to resolve the issue:

• In the Azure Portal, sign in to https://portal.azure.com/#home with each Microsoft account you own or have used (including work, school, or NFP accounts), check Subscriptions → All subscriptions, and record any “Disabled” or “Past due” subscriptions along with their Subscription IDs.
• In the Azure Account Center, go to Cost Management + Billing → Invoices, filter by the last two months, download any invoice showing AUD 43.00 or AUD 42.29, and note the subscription name, tenant ID, billing period, and services billed.
• Microsoft Nonprofit Portal: Azure cloud solutions | Microsoft for NonprofitsIf the subscription belongs to a not-for-profit or organizational tenant, use the Request Access form to reclaim or delegate billing-admin rights, and once access is granted, repeat the invoice and subscription checks under that tenant directory using non profit portal or azure portal.
• If using Microsoft Customer Agreement billing, check Payment methods for your saved card, then under Subscriptions select the active one and choose Cancel subscription to stop future charges while keeping access until the billing cycle ends.
• Go to Cost Management + Billing → Payment methods and remove your card to prevent accidental renewals
• To better understand the unexpected charges, please review your invoice and check the cost analysis in the Azure portal. This will help you identify the specific resources that generated the charges.

refer: https://learn.microsoft.com/en-us/azure/cost-management-billing/costs/quick-acm-cost-analysis

• However, If you have access to audit logs, please analyze them to see if there were any actions taken on your account that you don’t recognize.
• In the Azure portal, go to Help + support → New support request, select Issue type: Billing → Billing management → Invoice or payment questions, provide the transaction reference (e.g., Msft *E0700x68e3), dates, and amounts, and note that an active Azure subscription is not required to submit the request.

you can also refer the documentation to analyze future unexpected payments by creating anomaly alert: https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/analyze-unexpected-charges

Please feel free to post your further queries here, and I’ll be happy to assist you.

Hi Irene Irene,

I wanted to check if you had a chance to check my previous response and helped, do let me know if you have any further questions on this. 

Hi Sandhya, thanks very much for your response.

I have emailed the admin of the charity I used to work for as that's my guess as to what the charge is all about and I've asked him to end the subscription (I went into my azure account with the microsoft email and it didn't let me see billing). I hope that will work, as there seems to be no way to get billing support from Microsoft without going into accounts I'm not using, which if I get in, will be linked to an email address I am no longer using. If only I could give the dates, amounts and the credit card details to someone who could look it up, it would be solvable. Fingers crossed that my former Admin volunteer gets back to me and has a way to end this.

The Admin from the charity I used to lead found a server left on and a licence not cancelled so these have now been cancelled, so hopefully no further money will be taken. The card he saw attached to the account had expired so we don't know how microsoft got my new card details. What is very disappointing for me is that there is no way to have Mircrosoft look into a payment - the automated systems require you to log into accounts that you are not using, and have no option of speaking to a person - the one person I did chat with (or it may have been AI) just sent me to a phone number that took me through a loop that made me select the product when my query was 'what product have I been charged for?' - so I have to know the answer to ask the question, and then I'm expected to get into some system before I can query it. So 0 for customer service.

Thanks. I wasn't able to access anything as I wasn't the Administrator. My Admin tried to delete my card but the system wouldn't allow him to do that. I have asked my bank to block microsoft payments. The bills he was able to access said it was a pay as you go account, so it looks like it's not a subscription.

I did try asking the phone AI for a person but this failed - I see your suggestion re the chat option. I will see if more money is taken by the end of the month.