This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
We’ve encountered a strange and repeatable issue on two separate Surface Book 3 devices when running Autodesk Revit 2023 and 2024
Problem:
The moment you touch the screen with your finger (or use touch input), the program freezes and crashes instantly.
Observed on:
Surface Book 3, Intel i7, NVIDIA GTX graphics (both units have similar specs)
Windows 11 Pro (fully updated)
All firmware and drivers are up to date via Windows Update and the Surface app
Troubleshooting tried so far:
Updated GPU drivers (Intel + NVIDIA)
Tested with different projects (same result)
Reproduced issue on two separate Surface Book 3s
Works fine on non-Surface hardware (Dell Precision laptop)
Questions:
Has anyone else experienced this specific crash behaviour?
Are there any recommended driver rollbacks, firmware updates, or settings tweaks that could help?
Any guidance would be appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
There is no official documentation related to this -neither Microsoft nor, Autodesk.
Have you checked Event Viewer error log? It will show crash details to identify whether GPU, input, or firmware modules are failing.
Submit a crash report to Autodesk support so they can investigate whether this is a reproducible bug.
