Dear @EJ,
Good day! Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. Based on your description:
Based on our research, the feature in question is expected to be available under normal circumstances. However, this issue may be related to policy or permission settings. We recommend reaching out to your IT Administrator to verify the configuration.
If all policies and permissions are confirmed to be correctly configured, and the issue continues to persist across multiple users on both the Teams desktop and web applications, it is likely that the root cause lies on the backend, which should be investigated by Microsoft technical engineer. We recommend to ask your colleagues who are having the same issue with you to collect log from Teams: Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn. Then, contact your IT administrator to raise a bug report directly with Microsoft in Microsoft 365 admin center. This will ensure the issue is properly tracked and addressed by the relevant support team. How do I find my Microsoft 365 admin? - Microsoft Support
We sincerely apologize for the inconvenience this has caused and understand the impact it may have had on your workflow. We appreciate your patience and cooperation as we work toward a resolution.
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