Drag and Drop

Hello @Allison-H

Thank you for the swift response.

1.Are you using a personal device, a company-managed device, or something else? Have you tested the issue on another device? 

We are using company-managed devices. This is a problem accross the company not just one particular user or device.

2.Does the issue occur in the web version of Teams/Outlook, the desktop version, or both? 

This is affecting both versions.

3.Does the problem happen with specific file types (e.g., PDF, Word, Excel) or multiple file types? Have you tried uploading a different file type to see if it works? 

It seems to be affecting all file types expect pictures (JPEGS, PNG's etc).

4.Is this issue affecting only you or other users in your organization as well? 

The organisation as whole.

Microsoft Teams-Specific Questions: 

1.Are you trying to upload files in a private chat or a team channel? If in a private chat, is the other person an internal user (within your organization) or an external user (outside your organization)? 

It affects private chats and team channels too

2.Do you see the Attach files (paperclip) button in the Teams chat or channel compose box? 

Yes, this is visible but does not help with the drag and drop function

Microsoft Outlook-Specific Questions: 

1.When you try to download a file from an email in Outlook, does the download option work normally, appear grayed out, or is it missing entirely? Please test this in all three Outlook versions:  

-New Outlook for Windows  

-Classic Outlook for Windows 

-Outlook Web App 

Works normally or all, but we can only download to the local machine or our OneDrive accounts.

Next Steps: If this issue is affecting multiple users and your IT admin confirms that all necessary tenant settings and requirements for using the file-sharing feature are properly configured, I strongly recommend raising a support ticket with Microsoft to report the issue. This will help ensure a thorough investigation and resolution. 

Here’s what your Office 365 Global Admin should do next:       

1.Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

2.Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

Hi @Abdullah

Thank you for your update 

Since this problem is organization-wide, occurs on both web and desktop versions, and impacts all file types except images, it’s likely related to configuration settings, security policies, or a potential bug in your Microsoft 365 environment. Resolving this requires changes to settings that only your IT administrator (or Microsoft 365 Global Admin) can access 

Here are steps that your administrator can check: 

1.Check Teams Settings:  

-In Teams Admin Center, go to Teams > Teams Policies and ensure Allow file upload in messages is enabled. 

-Under Files, confirm OneDrive/SharePoint allow file uploads without drag-and-drop restrictions. 

2.Review SharePoint/OneDrive:  

-In SharePoint Admin Center, check Policies > Sharing to ensure file uploads are allowed for all users. 

-Verify Team Sites for channels permit uploads. 

3.Inspect Security Policies:  

-In Microsoft 365 Compliance Center, review Data Loss Prevention (DLP) policies for rules blocking non-image file transfers. 

-In Azure AD > Security > Conditional Access, check for restrictions on file operations or clipboard access. 

-If using Intune, review App Protection Policies or Device Configuration Profiles for drag-and-drop or clipboard restrictions. 

4.If your administrator find difficulty, please contact to Microsoft Support:  

-Submit a service request via Microsoft 365 Admin Center > Support > New Service Request. 

-Include details: affects all users, web/desktop versions, non-image files; attach screenshots/recordings. 

Note: If you’re unsure who the Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.