Recorded video in clipchamp but then it won't let it load into the app for editing

Question

Recorded video in clipchamp but then it won't let it load into the app for editing

Natasha Vulic 25

Hello,

I am looking for support on clipchamp. I have been using it for about 2 months and only just encountered this issue. The videos I record, will no longer stay in Clipchamp once I select 'save and edit' and also then cannot be uploaded from my desktop either. When I try to save or upload them, here is the message I get: User's image

Which doesn't make any sense considering I recorded the video in the Clipchamp app itself.

When comparing the WEBM file details of my pasts videos (on left) that still are able to be uploaded against my latest videos (on right) that can't be uploaded, the main difference I can see is the old videos have 'modified by' and 'created by' and the new ones do not for some reason.

User's image

I am unable to work out why as I am signed in on Clipchamp app, all permissions for Clipchamp to use the camera and microphone are enabled.

Is anyone has had this happen to them or has any suggestions I would appreciate your immensely.

Miguel LLorca 0 Reputation points Microsoft Regional Director

2025-08-20T11:32:14.63+00:00

Same issue here. And it happens just when recording with the personal account, but if I record with the same app, but another corporate account, I can import the file (even with my personal account).

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Miguel LLorca 0 Reputation points Microsoft Regional Director

2025-08-20T11:32:14.63+00:00

Same issue here. And it happens just when recording with the personal account, but if I record with the same app, but another corporate account, I can import the file (even with my personal account).

Answer 1

Kimberly Olaño 19,780 Independent Advisor

Hi! Natasha. Let me help you with this.

Thanks for the detailed description and screenshots. This is actually a fairly common Clipchamp issue that can happen after an update, and it usually comes down to how the recording session is finalized and saved. Let’s see how you can try to fix it:

1. Update Clipchamp

Make sure you’re on the latest version (Microsoft Store > Library > Updates).

This issue has been patched in some builds.

2. Change Recording Save Location

In Clipchamp Settings > Storage, set your default save folder to a local drive (not OneDrive or networked storage).

Record again and see if the saved file keeps its metadata.

3. Convert the Problematic WEBM

Try converting the “broken” .webm file into another format (.mp4) using a tool like HandBrake

or VLC.

Often the video stream itself is fine, only the container is invalid. Once converted, Clipchamp should accept it.

4. Clear Cache and Sign Out/In

In Clipchamp, sign out of your account.

Navigate to %LocalAppData%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt and clear cache/temp folders.

Sign back in and try recording again.

5. Use “Export Recording” Instead of “Save & Edit”

Some users report that exporting the recording first (to MP4) and then importing works better than “save and edit.”

Best regards,

Kimberly

Natasha Vulic 25 Reputation points

2025-08-20T07:06:48.8566667+00:00
Thanks Kimberly for your quick response. I can follow up to each of your suggestions:

Clipchamp and PC all up to date so no issue there.

In my app it did not show the save location, do you have more information on this one:

This solution worked! I used the Handbrake app was able to convert to mp4 and upload so thank you very much! But it is abit of a bandaid solution, hoping one of the others can fix the root of the problem.

I followed some tutorials on how to delete the cache without success. Is there one you recommended tutorials you could pass on for me to follow?

There is no 'export recording' option for me when finished recording. Could you show me what your referring too?

In summary for helping me get back editing, but hoping to find a permanent solution to avoid needing to convert each video with you.

Thanks!
Miguel LLorca 0 Reputation points Microsoft Regional Director

2025-08-20T12:23:19.4666667+00:00

@Natasha Vulic If you have an M365 account, you could try to record with this account, and then import with your personal account. This workaround also works. But, anyways... this issue doesn't make any sense.
Jonathan Creamer 5 Reputation points

2025-08-22T18:30:45.6733333+00:00

I have been seeing this problem on both of my Surface Laptops. My work one which is a Snapdragon Elite 1GB 64GB RAM, and my personal Snapdragon Elite 512GB, 16GB RAM. It seems like maybe an ARM related issue? I am not seeing it on any of my Intel based devices.
TFoglem 0 Reputation points

2025-08-25T02:11:28.15+00:00

I have seen this problem today on my PC, hoping it can be remedied soon with more than a bandaid solution.

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Recorded video in clipchamp but then it won't let it load into the app for editing

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