Share via

Teams Chat Grouping feature has disappeared??

Bolyard, Alan 25 Reputation points
2025-08-21T20:44:55.0633333+00:00

Hello! Over the past month or so, I have been using a new Teams feature that allowed me to group chats, meetings etc. into buckets with the carrot to expand or collapse the contents. However, suddenly, yesterday that ability disappeared and no longer available. However, when I click on the "Chat" bubble, I can see my groupings for a split second, but then it goes away. What's happening and how can I get this back permanently?? Thanks!!

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations
0 comments
Answer accepted by question author
  1. Alexis-NG 9,090 Reputation points Microsoft External Staff Moderator
    2025-08-21T21:11:57.22+00:00

    Hi @Bolyard, Alan, 

    Thank you for reaching out to the Q&A Forum. 

    Regarding your concern about the missing chat grouping feature, based on your description, it appears this issue is related to an ongoing incident currently affecting the Microsoft Teams user interface. 

    You can find more details about this incident in your organization's Admin Center under the Service Health tab, listed as Issue ID: TM1139221. 

    User's image

    In the meantime, a temporary workaround is to clear the cache in the Teams desktop client, which may help restore functionality. 

    Additionally, we recommend reporting this issue directly to the Teams product team by navigating to: Settings > Feedback > Report a problem      User's image

    Your company’s Global Admins can also report the issue in the Microsoft 365 Admin Center via Service Health, as shown in the screenshot below.   

    User's image

    We appreciate your patience and understanding while the Teams team works to resolve this issue. Please feel free to reach out if you need further assistance. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Afbeelding van gebruiker

    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.