Screen Sharing Causes System Shutdown on Surface Pro 2 when using Microsoft Teams

Hello @Rima Aleqyan, 

Thank you for reaching out to the Q&A forum! 

First of all, I want to sincerely thank you for your persistence and the thorough troubleshooting steps you've already taken. I truly appreciate the effort you've put in to resolve this issue. 

I’d like to kindly clarify that this forum is a space for sharing basic knowledge and community experiences, and I can only provide insights based on personal experience and research. My scope is usually limited to basic troubleshooting; many of which you've already tried.  

However, I’ve taken the time to research further and found this official Microsoft documentation: System requirements for new Teams client - Microsoft Teams | Microsoft Learn 

While your Surface Pro 2 does meet the minimum requirements, it’s important to note that Microsoft Teams is a resource-intensive application, especially when it comes to screen sharing and rendering dynamic content. This may be directly related to the hardware limitations of your device. 

I completely understand your concern, especially since Zoom works well on the same machine. However, Teams and Zoom are built on very different architectures. Teams are designed to support a wide range of enterprise-grade features beyond meetings and screen sharing, such as persistent chat, app integrations, compliance tools, and advanced security, which naturally require more system resources. 

To help pinpoint the root cause, I suggest trying the following: 

1. Create a new Windows user profile: 

• You can try signing into Teams using a newly created Windows user profile on your current device.  

This can help rule out any profile-specific settings or corruption that might be affecting Teams. 

2. Test your Teams account on a different device: 

• You try log into your Teams account on another device with higher specifications and attempt screen sharing. 

If Teams works smoothly on another device, it’s likely that the issue is hardware related device. 

3. Collect Teams log and raise a support ticket: 

If you're using a work or school account managed by your organization, I strongly recommend raising a support ticket via the Microsoft 365 Admin Center.   

• Before that, you need to collect Teams logs by pressing Ctrl + Alt + Shift + 1 (for Window) while Teams is open. 

 This will generate a zip file in your Downloads folder containing diagnostic information. 

For reference: Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn 

• After having Teams logs, you need to contact to your IT admin to follow: 

Go to: Microsoft 365 Admin Center.  

Navigate to: Support => New service request   

For reference: Get support for Microsoft 365 for business.  

In the description, you can infer this sample description: 

“Hello,  

I’m experiencing a recurring issue with Microsoft Teams on my Surface Pro 2. Every time I attempt to initiate screen sharing during a meeting, the device abruptly shuts down without warning. 

I’ve already tried several troubleshooting steps, including updating all drivers, clearing the Teams cache, repairing and resetting the app, running SFC and DISM scans, and even uninstalling and reinstalling Teams. Despite these efforts, the issue persists. 

I collected the Teams logs: (You can attach file here) 

I would like to reach out to the appropriate technical support team to help me identify whether this issue is device-specific or caused by something else.” 

 I understand that raising a ticket can sometimes be inconvenient, especially if you need to contact your IT admin to do so.    

However, once the ticket opens, a technical support technician can conduct a remote session to investigate the situation, review the backend configurations, and run the necessary synchronization tools to resolve the issue. If further intervention is required, they can refer the matter to a specialized team for in-depth analysis.   

Note: If you're using a personal account, please reply here and I’ll guide you through the suitable way to reach out for support.   

Once again, I hope you understand that this issue goes beyond the typical scope of what I can directly resolve as a forum moderator. Please know that I’m genuinely hoping your issue will be resolved as quickly as possible. I’ve tried my very best to support you within the limits of my role, and I truly appreciate your cooperation and understanding. 

If you receive any updates, please reply here. Thank you again for raising this issue; it’s helped broaden my understanding.   

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