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Windows Surface 11 - Screen unwanted rotation issue

pc83 0 Reputation points
2025-08-26T20:02:43.3966667+00:00

Hello

I finally managed to replicate an issue I am having with my surface pro 11

Scenario 1

-I am using my surface pro wth slim keyboard attached - All good

-I detach the keyboard, while holding the surace in landscape position

-the screen auto rates to portait, and does not change whatever position of the surface

-if I go to settings / system / display... it shows "rotation lock as OFF" and "Portrait" greyed out, so I can not manually rotate back to landscape

-I plug the keyboard back

-the surface stays in portrait mode

-so I have to go to settings / system / display... it shows "rotation lock as ON" and "Portrait" is longer greyed out, so I switch to back to landscapeThen I reboot the surface

Scenario 2

-I am using my surface pro wth slim keyboard attached - All good

-I detach the keyboard, while hodling the surace in landscape position

-the screen stays in landscape

-Still detached from the keyboard, I rotate the surface position to portrait, the surface dusplay rotates to portrait... so all good

-I plug the keyboard back (as per previous point, the screen is auto rotated in landscape, so all good

After the reboot, it works for a few days as per scenario 2, and then starts again as per Scenario 1.

My question is : considering Scenario 2 is the right behavior, is there solutions to avoid having to reboot when Scenario 1 happens ?

Thank you

Any other solution that rebooting when this starts to happen?

Surface | Surface Pro | Display and screen
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  1. S.Sengupta 27,571 Reputation points MVP
    2025-11-20T01:47:10.14+00:00

    Scenario 2 is the correct behavior.

    When you detach the keyboard from your Surface Pro 11:

    Rotation lock should be OFF -allowing auto-rotation.

    , and the display rotates as you move the device.

    The orientation sensors respond correctly, and the screen should respond to the physical orientation of the device.

    In case of Scenario 1:

    A sensor driver that's crashing or getting into an invalid state

    HID sensor collection driver or the Sensor Monitoring Service not re‑initializing properly after keyboard detach.

    You should try to:

    Press Win + R → type services.msc → restart Sensor Monitoring Service.

    Open Device Manager > Expand Sensors > Right click HID Sensor Collection V2 >Disable Service > Enable Service.

    Run Surface Diagnostic Toolkit

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