Something went wrong on setting notebook on Teams

Question

Something went wrong on setting notebook on Teams

Andrew Kwok 20

I have tried all your suggestions to correct it

I need to set up notebook for my class and it always says something went wrong

Andrew Kwok 20 Reputation points

2025-09-03T04:34:04.9466667+00:00

can you give the instructions for mac users

Answer accepted by question author

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Andrew Kwok 20 Reputation points

2025-09-03T04:34:04.9466667+00:00

can you give the instructions for mac users

Answer 1

Huy-K 6,965 Microsoft External Staff Moderator

Dear @Andrew Kwok,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Use the Assignments Tab to Trigger Notebook Setup

Go to the affected Class Team.
Click the Assignments tab.
Create a new assignment.
In the assignment window, click Attach > Class Notebook.
Close the assignment window.
Return to the Class Notebook tab and try setting it up again.

Temporarily use the Web Version of Teams

Visit Microsoft Teams.
Sign in and navigate to your Class Team.
Try accessing the notebook from there.

Clear the Teams client cache

Classic Team

Go to Windows + R.
Enter %appdata%\Microsoft\Teams > OK.
Delete all files and folders in the directory.
Restart Teams.

New Team

Method 1: Reset the App

Select Settings > Apps
Under the app > installed apps, select Microsoft Teams.
More options button (...) Reset > Advanced Options on the right
Restart Teams.

Method 2: Delete Files

Go to Windows + R.
Enter %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams > Verify.
Delete all files and folders in the directory.
Restart Teams.

Here is a reference: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Update or Reinstall Teams

Ensure you're using the latest version of Teams.
If needed, uninstall and reinstall the app.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Huy-K 6,965 Reputation points Microsoft External Staff Moderator

2025-09-03T04:54:16.63+00:00

Dear @Andrew Kwok,

Here is steps to clear the Teams client cache for macOS:

Here is a reference: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Andrew Kwok 20 Reputation points

2025-09-03T04:57:15.42+00:00

I have tried the New Teams Method, and it is that my operations are not permitted
Andrew Kwok 20 Reputation points

2025-09-03T05:03:39.1433333+00:00
rm -rf ~/Library/Containers/com.microsoft.teams2

I used the code above and it said operations not permitted
Huy-K 6,965 Reputation points Microsoft External Staff Moderator

2025-09-03T05:37:18.8033333+00:00
Dear @Andrew Kwok,

Kindly try these following steps:

Safer Alternatives to Clear Teams Cache on macOS

Use Finder to Delete the Folder

Open Finder.

Press Cmd + Shift + G to open “Go to Folder”.

Paste: ~/Library/Containers/

Find the folder named com.microsoft.teams2.

Right-click and choose Move to Trash.

Empty the Trash and restart Teams.

Please temporarily use the Web Version of Teams

If the issue persists, please configure this feature on other devices to verify whether the problem no longer occurs.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Andrew Kwok 20 Reputation points

2025-09-03T05:44:22.7066667+00:00

that folder is not longer there when i went there.
Andrew Kwok 20 Reputation points

2025-09-03T05:46:39.5333333+00:00

there is only com.mircosoft.teams2.notificationcenter folder

and com.microsoft.teams2.respawn
Huy-K 6,965 Reputation points Microsoft External Staff Moderator

2025-09-03T06:03:44.04+00:00
Dear @Andrew Kwok,

Temporarily use the Web Version of Teams

Visit Microsoft Teams and attempt the notebook setup there.

This bypasses local app issues and often works when the desktop version fails.

Also, kindly configure this feature on other devices to verify whether the problem no longer occurs.

Reinstall Teams Completely

To ensure all residual files are removed:

Quit Teams.

Delete Teams from Applications.

Open Finder > Cmd + Shift + G > paste: ~/Library/Application Support/Microsoft

Delete the Teams folder if present.

Reinstall Teams from the official Microsoft site.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Andrew Kwok 20 Reputation points

2025-09-03T13:58:21.86+00:00

it does not work on Web version either.

Answer 2

Frank Panaro 0

Having the same issue here with a teacher. It is the only section that does this. None of these solutions work since I also added myself to his section and I get the same Something Went Wrong trying it from the Teams App or from the Web from my device too.

How do we see behind the generic "Something went wrong" message so that we can get this resolved since school started today and the teacher needs this to get started.

Thanks

Frank

Andrew Kwok 20 Reputation points

2025-09-03T23:06:36.7433333+00:00

I have tried all your steps, and because these teams was created by the system. I decided to delete the teams and create them myself. And the problems disappeared and was resolved.

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Something went wrong on setting notebook on Teams

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