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Black screen on startup

André Dardes 0 Reputation points
2025-09-03T01:31:00.6066667+00:00

I'm having problems with my computer. Every time I try to turn it on, the screen stays black. To get it to actually display something, I have to restart it several times and plug and unplug the video card and monitor cables. I have been using this computer for two years, and never had any proble,s.

Windows for business | Windows Client for IT Pros | Performance | Windows desktop and shell experience
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  1. Quinnie Quoc 7,550 Reputation points Independent Advisor
    2025-09-03T02:13:00.26+00:00

    Hi André Dardes

    Based on your description, the black screen on startup may be related to a hardware handshake issue between your graphics card and monitor, especially if unplugging and replugging cables temporarily resolves it. This behavior can sometimes be caused by loose connections, outdated graphics drivers, or power-saving settings interfering with display initialization.

    We recommend the following steps:

    Ensure all cables are securely connected and try using a different video port or cable type (e.g., switch from HDMI to DisplayPort).

    Update your graphics card drivers to the latest version from the manufacturer’s website.

    Disable “Fast Startup” in Windows under Control Panel > Power Options > Choose what the power buttons do.

    If the issue persists, test with another monitor or temporarily remove the graphics card to use onboard video (if available) to isolate the cause.

    Let us know if you'd like help walking through these steps or reviewing your system configuration.

    Best regards,Quinnie Quoc.

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