forgot password and can't reset

Question

forgot password and can't reset

Regan, Sharon [HMPS] 0

a password has been forgotten on a database and can't reset it or change it, so therefore i'm unable to open the doc. how can we open it ???

2 answers

Your answer

Answer 1

Hi @Regan, Sharon [HMPS],

Thank you for posting your question in the Microsoft Q&A forum.

Regarding that you can't access a file because you forgot the password . To better assist you, I’d like to ask a few quick questions:

1.Can you clarify that whether your account is a personal account or a work/school account provided by your organization/institution?

2.Could you specify what the forgotten password is for?

A SharePoint site, which is preventing access to the file?

A specific file (e.g., Word, Excel, PDF) saved on your local device or OneDrive?

If it's a file, could you let me know the file type?

4.Did you happen to share the file with anyone else? If so, do they remember the password?

5.If possible, could you please share a screenshot of the error or issue you're encountering? (Feel free to blur or hide any personal information.)

6.Have you tried any password recovery steps yet? If so, what happened?

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread
User Image

Answer 2

Regan, Sharon [HMPS] 0

work doc. Outlook.forgot password.

Henry-N 6,020 Reputation points Microsoft External Staff Moderator

2025-09-05T07:53:57.86+00:00

Hi @Regan, Sharon [HMPS],

Thank you for replying, I really appreciate the information that you have given me.

Based on what you mentioned, I just want to clarify: Is the issue that you forgot your Outlook password, which is preventing you from accessing the Word file?

Or did I misunderstand your situation? If possible could you provide some more information based on the question above. This will help me guide you toward the correct solution and avoid offering inaccurate advice.

Thank you again for your time and understanding. If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread
Henry-N 6,020 Reputation points Microsoft External Staff Moderator

2025-09-09T09:40:45.6066667+00:00

Hi @Regan, Sharon [HMPS],

I hope you're doing well. I just wanted to follow up and see if you’ve had a chance to review my previous reply. If possible, it would be incredibly helpful if you could share a bit more detailed update of the issue. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread
Henry-N 6,020 Reputation points Microsoft External Staff Moderator

2025-09-13T11:21:29.9066667+00:00

Hi @Regan, Sharon [HMPS],

I hope this message finds you well.

This is my second follow up to check in and see if your issue has been resolved. I truly want to make sure your experience is as smooth and positive as possible. If you're still facing challenges or if any new issues have come up, please feel free to share more details about where you're currently stuck. I’m here and happy to help further.

While I wait for your response, I’ll continue monitoring other questions in the forum to ensure everyone receives timely support. If you have any additional questions, you’re very welcome to tag my name in your reply so I can assist you promptly and personally.

Looking forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Share via

forgot password and can't reset

2 answers

Your answer