Hi, good day!
When was the last time it worked properly? Have you made any changes to your computer recently?
Please let me know if you have tried the methods below.
- Shutdown your computer
Unplug the power cable from the laptop for 30 minutes, then plug it in again and turn on.
- Please try to run SFC and DISM to check for any system errors and corrupted files.
- Open Device Manager
Expand Network adapters
Right click on the Wireless driver then select Properties
Click Power Management tab,
Uncheck "Allow the computer to turn off this device to save power"
Restart your computer
- Please try to Turn off Fast Startup
Press Start then search Control panel
Under View by > select Small icons
Select Power Options
On the left side, click "Choose what power buttons do"
Click "Change settings that are currently unavailable"
Under Shutdown settings > Turn off fast startup
Power off the system then pull the power cable from the laptop, wait for 15 minutes.
Power back on
If the issue persists, what is the exact make and model of your laptop?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.