Log file:C\WINDOWS\System32\Logfiles\Srt]SrtTrail.txt

Question

Log file:C\WINDOWS\System32\Logfiles\Srt]SrtTrail.txt

Karen Williams 25

I have no idea what happened, but suddenly when I turn my computer on I get:

Couldn't connect to the network

Click (or select Enter) for more recovery options.

Log fild:C\WINDOWS\System32\Logfiles\Srt]SrtTrail.txt

I have tried to restart computer and each time the same screen comes up. I can not boot in safe mode, I can not access the Bios, I can not do anything and I need my laptop for work.

Karen Williams 25 Reputation points

2025-10-28T18:24:23.3366667+00:00

I Thank you all for your suggestions and have followed them but still have problems. Don't know if it is the terrible HP laptop I bought after telling the sales rep what I would be using the device for or it is just Microsoft screwing up everything. I will be scrapping the laptop and no longer using it. Can't take the aggrevation anymore

Answer accepted by question author

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Karen Williams 25 Reputation points

2025-10-28T18:24:23.3366667+00:00

I Thank you all for your suggestions and have followed them but still have problems. Don't know if it is the terrible HP laptop I bought after telling the sales rep what I would be using the device for or it is just Microsoft screwing up everything. I will be scrapping the laptop and no longer using it. Can't take the aggrevation anymore

Answer 1

Hello! This message indicates that your system is corrupted. Click Recovery Options > Troubleshooting and try the solutions below:

Boot Repair Windows will try to fix the problem.

If you are not successful, proceed to the next step.

Uninstall Updates

Choose the "Uninstall Latest Quality Update" option.
If the problem persists, go back to the Menu and choose the "Uninstall Latest Feature Update" option.

System Restore Scroll through the Restore Window until you reach the available Restore Points > Choose the latest > Advance options.

If any error occurs, skip to next step.

Command Prompt In the terminal, type the repair commands below. ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete > Run next list command > When you execute all commands, restart your computer.

sfc /scannow

chkdsk c: /f /x /r

Proceed to next step if you do not solve your problem.

Boot Configuration Click the option to restart the computer > Select option 4 (Safe Mode > If you access Windows, tell me for more troubleshootings.

Restore the PC

Under 'Troubleshooting', select the option "Restore PC" > "Keep my files" to completely restore your computer and keep your files.
Choose the reinstallation method "Download from Cloud". If error occurs, choose "Local Reinstallation".

Bryan Callaway 0 Reputation points

2025-10-27T00:50:38.9566667+00:00

How am I supposed to do all this stuff from an unresponsive black screen with a countdown on it?

Answer 2

rekha jaiswal 5

Not working

Manoel Barros 16,345 Reputation points Independent Advisor

2025-10-28T01:28:11.9766667+00:00
You may need to enter the Recovery Environment via Installation Media.

Create Installation Media

To create an Installation Media, you will need the following items:

A Flash Drive of 8GB or more.

Another computer with internet access.

ATTENTION: Back up the files on your Flash Drive to a safe location, as the Flash Drive will be formatted.

Download the Media Creation Tools from the link below.

Windows 11 https://www.microsoft.com/en-us/software-download/windows11?msockid=3590798658a5614e31406dbf59bb60ff

Windows 10 https://www.microsoft.com/en-us/software-download/windows10?msockid=3590798658a5614e31406dbf59bb60ff

Open Media Creation Tools > In the Permission Window, select "Yes".

Accept the Terms > In the next window, check the option "Create installation media (USB Flash Drive, DVD, or ISO file) for another PC" > Continue.

OPTIONAL: Uncheck the option "Use recommended options for this PC" > Select your language, desired Windows Edition and Architecture > Continue.

In "Choose how the media will be used", select the option "USB Flash Drive" > Select the Flash Drive > Continue.

Wait for the Installation Media to be created.

Entering Recovery Mode (WinRE)

Connect the Installation Media (Flash Drive) to the PC that is not working.

Go to your PC’s BIOS > Check if the boot order is correct.

When connecting the PC, press the F2 keys continuously until you reach the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.

Enter the advanced mode (F7 key) > Go to Boot option > Boot Order > Select "UEFI: <Install Media Mark>" option first.

If you have questions about which device you should select in First Place (#1), take pictures from the Boot tab and attach it to this topic.

Save and Quit (Press F10 Key) > When you reach the Language Selection Screen and Keyboard Layout, click Next > On the Installation Screen, click "Repair Computer"

Try the solutions from the previous answer.

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Log file:C\WINDOWS\System32\Logfiles\Srt]SrtTrail.txt

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