OneDrive for Android is not making the gallery backup since 01 September. "Item cannot be displayed. Check your network connection..."

Question

OneDrive for Android is not making the gallery backup since 01 September. "Item cannot be displayed. Check your network connection..."

Daniel Nascimento 0

Hello. I’m having an issue with the OneDrive app on Android. Since September 1st, the app has stopped backing up photos from my phone’s gallery. It’s set up to back up specific folders, organizing them by year and date, and it worked perfectly until August 31st. After that, no images have been transferred to the cloud.

When I opened the app, the home page was only showing images up to August 31st. So, I decided to uninstall and reinstall the app, and remove the Microsoft account from the android settings, and the new images from September 01 to 11 appeared on my one drive home screen, but after login with my Microsoft account, now nothing appears anymore, only:

"Item cannot be displayed. Check your network connection..."

I’ve already tried the following steps, but none of them worked.

Clear APP and Cache Data
Reinstall
Remove Microsoft account from phone settings for a new clean login on one drive app.
Tested on another house Wi-Fi
Tested only on mobile data
Enable and disable only backup when charging
Set all permission on settings
Set unrestricted battery usage on settings

I’m not considering formatting my phone, because I’m sure the problem is not with it, and I also don’t have the patience to reconfigure all the other apps again.

We need an investigation into this issue, as it is a paid service for backing up precious images to the cloud.

Device: Samsung Galaxy S23
Android Version: 15
One UI Version: 7.0
One Drive App Version: 7.38

Donald Harteveld 5 Reputation points

2025-12-05T12:25:42.8966667+00:00

Same thing here after e few month's it seems... Is it solved by any way?? Running the same system set-up... not the linking accounts way ... to back-up my files and foto's ... regards Donald

1 answer

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Donald Harteveld 5 Reputation points

2025-12-05T12:25:42.8966667+00:00

Same thing here after e few month's it seems... Is it solved by any way?? Running the same system set-up... not the linking accounts way ... to back-up my files and foto's ... regards Donald

Answer 1

Jay Mark Dullan 5,925 Independent Advisor

Hello Daniel,

Thank you for reaching out to the Microsoft Community! I’m truly sorry to learn that you’re experiencing issues with your OneDrive. Thanks for the detailed report. Based on your issue with OneDrive for Android not backing up your gallery since September 1st, and the error message “Item cannot be displayed. Check your network connection…”, This issue seems to be affecting Samsung Galaxy S23 users running Android 15 / One UI 7.0, especially after recent updates. The error and backup failure may be due to A sync conflict between Samsung Gallery and OneDrive or corrupted cache/data or app permissions not fully resetting after reinstall or Account linking issues between Samsung and Microsoft accounts and a bug in OneDrive version 7.38 affecting gallery sync.

You can do is use the OneDrive Web App. Log in at onedrive.live.com to confirm if files are visible there. Sometimes the mobile app fails to display items that are actually uploaded. And Try Manual Upload, Open your Gallery or Files app then select recent photos and use Share > OneDrive to manually upload

Reference link

https://support.microsoft.com/en-us/office/troubleshoot-onedrive-for-android-app-problems-734999fb-5060-4a43-94e0-9e61d6622069

Feel free to reply for better understanding.

Warm regards,

JayMark

Daniel Nascimento 0 Reputation points

2025-09-11T18:57:38.1133333+00:00

Hello

I've searched on the one drive Web App, and the files did not get uploaded. It's supposed to automatically back up to the cloud, so I should not try to upload manually to the cloud.

Just think the scenario: We pay for automatically cloud backup for security reasons. If I took 10 photos today, but someone steals my phone tomorrow, I would lose these pictures because the automatic backup function is not working since September 01.
Jay Mark Dullan 5,925 Reputation points Independent Advisor

2025-09-11T19:30:48.12+00:00

Hello Daniel,

After a while of searching forums and dealing with this issue, In Samsung Website,

Go to samsung dot com then Login to you your account

Go to services and unlink Microsoft, if it's there, if not move on

On Microsoft website

Go to microsoft dot com

Sign into your account then Go to security

Then advanced security

Then apps and services

If samsung is in there, unlink it, if not move on

Samsung Phone

Go to the Google Play store and uninstall OneDrive. It will not remove it. (It will only remove the updates, not the app.)

Then finally, go to the Samsung Gallery app

In the app setting, go to Sync with OneDrive and enter your info as normal.

You will know it has worked if it shows you a visual picture of the Samsung and Microsoft app icons linked together, asking for permissions and confirmation. Proceed to sign in and you should be good.

Assuming that you already do this as well https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3
Daniel Nascimento 0 Reputation points

2025-09-11T21:17:11.7866667+00:00

Hello Jay. I'll try this and send a feedback after. Thanks
Daniel Nascimento 0 Reputation points

2025-09-15T01:30:09.2733333+00:00

Hello. @Jay Mark Dullan I'm not using the Samsung gallery one drive integration, but the build in gallery backup on one drive app. That article you sent me is for people that enables the option of camera back in Samsung gallery app.

I don't have any link in my Microsoft account with Samsung account and vice versa.
A Lee 0 Reputation points

2025-09-15T22:11:25.4233333+00:00

Hi,

I believe its not limited to OneDrive.

I had the same issue on my Z Fold 7, where Outlook and Teams worked fine and then on Friday 5th September they both stopped updating. After removing the accounts, reinstalling, restarting and then signing in again Outlook managed to work again.

Teams however, has not worked since. I then noticed last week that OneDrive has the same symptoms. After performing all the recommended steps, neither Teams or OneDrive are able to successfully sign in. It is not limited to a device type, but have not seen any iOS users with the same issue. It does not matter which internet connection you are on.

I did notice that even when I remove all the accounts, uninstall the apps, restart and then reinstall that in Teams, it still shows up with the removed account/s on the first screen. Is there a way to remove this?

Thanks,

Aaron
Donald Harteveld 5 Reputation points

2025-12-05T12:12:46.8666667+00:00

Ok it is almost 3 month's later .. I own a S23 Ultra .. and for the last three day I have this same problem ... running OneDrive version 7.44 .. But only now I have these problems ... Weird.. after threemonth's ?? You call it an Bug??? Bug is not smashed... me think! hope there is a solution soon...
Donald Harteveld 5 Reputation points

2025-12-05T12:20:58.8033333+00:00

Daniel Nascimento* • Wrote:***

Sep 15, 2025, 3:30 AM

Hello. @Jay Mark Dullan I'm not using the Samsung gallery one drive integration, but the build in gallery backup on one drive app. That article you sent me is for people that enables the option of camera back in Samsung gallery app.

I don't have any link in my Microsoft account with Samsung account and vice versa.

Same thing here... No links or accounts linked vice versa.. using also the Back-up version in Onedrive itself .. not the Syncing!!!!!!! because it is not a Back-up Back-up keeps my Files in the cloud and sync does delete also on the Samsung galerie and vice versa.. so not a handy link... between the samsung account and onedrive for me..

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OneDrive for Android is not making the gallery backup since 01 September. "Item cannot be displayed. Check your network connection..."

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