have reset firewall and am still receiving system failure when trying to ping gateway

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2025-09-12T18:38:40.6166667+00:00

I have Windows 11 Lenovo laptop

There was a VPN that was installing an update and stopped in the middle of the process. After that, I lost connectivity to internet but can still send and receive emails.
The VPN was uninstalled.

I reset the firewall via Windows Defender several times and restarted the device without success.

When I use the cmd to ping the gateway 192.168.1.1, i receive General failure error.

What is next step?

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud Apps
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