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install printer on my computer & network

Barbara J McCary 0 Reputation points
2025-09-15T17:51:44.9+00:00

My computer was hacked, so I had to have it completely cleaned. When I got my

computer back, my printer was not in the devices, and I could not add the printer. I am having

I am having difficulty connecting to the network. My printer is a Brother MFC-J870DW, and before this happened, it was operating fine. Please help, I have bills that need to be printed, along with other work from this 2-week episode. Thank You, Barbara J McCary

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
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  1. Domic Vo 11,150 Reputation points Independent Advisor
    2025-09-15T18:50:14.2833333+00:00

    Dear Ms. McCary,

    Thank you for reaching out. We understand that after having your computer cleaned due to a security incident, you're now unable to reconnect your Brother MFC-J870DW printer, which previously worked without issue.

    This situation may be caused by a missing driver, a network configuration change, or a reset in your printer’s wireless settings. To resolve this, we recommend the following steps:

    Ensure your printer is powered on and connected to the same Wi-Fi network as your computer.

    Download and install the latest drivers and software for your model from Brother’s official support page.

    Use Brother’s Network Connection Repair Tool to automatically detect and fix connection issues.

    If the printer still doesn’t appear in your devices list, try adding it manually via Settings > Bluetooth & devices > Printers & scanners.

    If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support. T&B,

    Domic Vo

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