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Enroll Edge Program: No callback, no ticket response and forum can't help me

Miranda Moonen 0 Reputation points
2025-09-16T08:03:27.1333333+00:00

Hello,

I’m trying to enroll in the Microsoft Edge Add-ons program so I can submit a browser extension,

but I keep getting redirected to the Partner Center home page.

I am a Verified publisher in Azure.

What I have already tried:

• Cleared cookies, used different browsers and InPrivate mode

• Posted on this forum – was told support must handle it

• Opened a support ticket (4 days ago) – no reply yet

• Called Partner Center – was told I would get a call back, but haven’t heard anything

At this point I don’t know what else I can do.

Could someone from Microsoft please escalate this or link my tenant to the Edge Add-ons program so I can access the dashboard and submit my extension?

Thanks in advance for any help or guidance.

Microsoft Edge | Browser extensions | Windows 11
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  1. Sumit D - IA 150.7K Reputation points Independent Advisor
    2025-09-16T08:41:34.46+00:00

    Hi,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    I have personally published an Edge extension to the Store as well. I am wondering if your URL is correct i.e. https://partner.microsoft.com/en-us/dashboard/microsoftedge

    If so, please share a screenshot of the error.

    I look forward to your response and am eager to collaborate until we find a solution.

  2. Sumit D - IA 150.7K Reputation points Independent Advisor
    2025-09-16T08:51:12.3033333+00:00

    Alright, thank you.

    Are you using a Personal MSA or a work account?

    Since this is a user-user support forum, Github Issues is a correct place for the same. Have you raised an issue here?

    https://github.com/microsoft/MicrosoftEdge-Extensions/issues

    I look forward to your response and am eager to collaborate until we find a solution.

  3. Sumit D - IA 150.7K Reputation points Independent Advisor
    2025-09-16T10:17:11.6533333+00:00

    Hi Miranda,

    I wonder if your network has something blocked, causing these issues.

    Is it possible to use Mobile Hotspot for testing purposes?

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