I can see no wiFi connections and i have to reboot to get both back

Don Otter 0 Reputation points
2025-09-16T08:44:37.65+00:00

my surface pro has started dropping out both my internet and my mouse, I can see no wiFi connections and i have to reboot to get both back

Surface | Surface Pro | Network
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  1. Jay Mark Dullan 5,925 Reputation points Independent Advisor
    2025-09-16T13:42:01.6933333+00:00

    Hello Don,

    Thank you for reaching out in the Microsoft Community! I can understand how frustrating it must be when your Surface Pro unexpectedly loses both internet and mouse connectivity, requiring a reboot to restore them. This can really interrupt your workflow, especially during important tasks. Could you share what troubleshooting steps you've taken? Also, which model/version of Surface Pro are you using? Such issues are often linked to outdated drivers, power-saving settings, or even device interference. A great first step is to check Device Manager for any alerts and update your Wi-Fi and mouse drivers. Additionally, consider disabling any power-saving features that might be shutting down your network adapter or USB ports to conserve energy.

    If you're using a Bluetooth or USB mouse, try changing ports or temporarily using a wired mouse to eliminate hardware conflicts. Running the built-in network troubleshooter and resetting your network settings can also help resolve any underlying issues. And just to be cautious, ensure your Surface has the latest firmware and Windows updates installed.

    In case you haven't utilized the Surface diagnostic tool, you can find it here

    https://support.microsoft.com/en-us/surface/fix-common-problems-using-the-surface-app-and-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5

    And for the latest Surface drivers,

    https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120

    Feel free to respond if you need further clarification.

    Warm regards,

    JayMark

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