Not able to set a payment method

Hi Adnan Utayim,

Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform! My name is John, and I will be assisting you with this query.

I understand that you are unable to set a payment method for your newly created account. Please be aware that we have an ongoing issue regarding this scenario. Rest assured that our engineering team is actively working on it.

You may refer to our platform health blog for latest updates

Regarding the promotional coupon offer,

Microsoft Advertising occasionally runs promotional offers, sometimes called coupons. Typically geared for new customers, promotional offers require you to spend money on your advertising campaigns first, and then we give you a credit toward advertising at no additional cost to you. Although you can't request a promotional offer, you can find them through Microsoft Advertising promotional events, online marketing drives, or other special offers.

Requirements for a promotional offer

• Before you can redeem your promotional offer, you must have a primary payment method for your account.
• Promotional codes can be redeemed only once. You or someone else cannot reuse a promotional code.
• Check the details of the promotional offer for the start and expiration dates. The date on the promotional offer must be current.
• You cannot use a promotional offer to pay for an existing balance.
• After a promotional offer has expired or the promotional amount runs out, your ads will continue to run, and we'll charge your primary payment method (postpay account) or deduct funds (prepay account). If you have a prepay account and no funds are available, we'll pause the account.
• Only one promotional offer can be active at any time.
• A promotional offer may contain other restrictions. Be sure to read the details of your offer for terms and conditions.
• Promotional codes can only be entered at the account level, not the manager account level.

I would advise to wait for our team to fix the current issue before we proceed on creating an account. I hope this information helps clarify things regarding the topic. If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a PM in case you have any questions.

Kind regards,

John | Microsoft Advertising Support Specialist | 1-800-518-5689