Edge on android - request to open external app disappears before I can press

Question

Edge on android - request to open external app disappears before I can press

Phil Rosenberg 15

I am using Edge on android. On my phone some apps open urls and edge gives the option to open a relevant app instead. However, the option to open the app vanishes in a fraction of a second and the web page loads instead. How do I fix this.

For example, I have some accounting software on my phone and when I use this to pay a bill it directs to my banking web page, opened by Edge. A menu flashes up to ask me if I want to remain on the web page or go to my banking app, but this menu disappears too quickly and I end up on the banking web page.

This all worked smoothly on my previous (motorolla) phone, but no longer functions on my new (samsung) phone.

4 answers

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Answer 1

Hendrix-V 6,370 Microsoft External Staff Moderator

Hi Phil Rosenberg,

Thank you for reaching out and explaining the situation so clearly. I understand how frustrating it can be when something that used to work smoothly, like opening your banking app from Edge, suddenly stops behaving as expected on a new device. Let’s work through this together.

On Samsung devices, certain system optimizations and app settings can interfere with how Edge handles links that should open in other apps. This can cause the “Open in app” prompt to appear for just a split second before disappearing, leaving you stuck on the web page instead.

Here are some steps that usually resolve this issue:

1 - Check Edge’s external app setting

Open Edge → Settings → Site settings → Block opening external apps.
Make sure this is turned off so Edge can hand off links to other apps.
If you previously chose “Always open in Edge” for a site, clear that preference:
- Go to Settings → Site settings → Site permissions → All sites.
- Find the site and delete its data.

2 - Adjust Samsung’s battery optimization

Samsung’s “App power management” can close background processes too aggressively:

Go to Settings → Device care → Battery → App power management.
Remove Microsoft Edge from Deep sleeping apps.
Add Edge to Apps that won’t be put to sleep.

If it still doesn’t work

You can temporarily use another browser to confirm if the issue is Edge-specific.
Please also report the issue via Edge → Settings → Help and feedback → Send feedback so our team can prioritize a fix.

We know how important it is for your workflow to be seamless, especially when handling payments. Following these steps should restore the “Open in app” option so you can get back to using your banking app without interruptions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. Accepting an answer helps us track the effectiveness of our support efforts.

Phil Rosenberg 15 Reputation points

2025-09-18T05:07:37.48+00:00

I have tried adjusting the Edge settings as you described, but this does not work.

The App Power Management settings you point to does not exist.

I have tried switching my default browser to Google Chrome. Google Chrome works as it should, redirecting me to my banking app.
Phil Rosenberg 15 Reputation points

2025-09-18T05:17:48.72+00:00

Also, there is no help and feedback menu in Edge settings
Hendrix-V 6,370 Reputation points Microsoft External Staff Moderator

2025-09-19T03:45:47.21+00:00
Hi Phil Rosenberg,

Thank you on updating on the issue. It seems that switching default browser to Google Chrome has resolved the problem. Still, if you want to continue using Edge, here the advanced setup that you could try:

Enable “Open links in apps” in Edge flags

In Edge, type edge://flags in the address bar.

Search for “Android intent picker” or “Open links in apps”.

Set it to Enabled, then restart Edge.

Please let me know if this method works.

Thanks!
Phil Rosenberg 15 Reputation points

2025-09-19T08:18:54.6166667+00:00

It is not fixed as I wish to use edge, not chrome, so things are synchronised from my laptop. So using Chrome is not a good option - it just shows the problem is with Edge, as you suggested. I tried the edge://flags as you suggested but searching for those items gave no results
Hendrix-V 6,370 Reputation points Microsoft External Staff Moderator

2025-09-20T02:10:59.2233333+00:00
Hi Phil Rosenberg,

Thank you for updating on the issue.

Here is my recommended setting you should try on your Samsung device:

1. Reset Edge completely

Settings → Apps → Microsoft Edge → Storage → Clear data.

This removes any corrupted site permissions or cached intent settings.

2. Check Samsung’s “Default Apps” and “Open Links” settings

Settings → Apps → Default apps → Opening links (Make sure Open links is toggled On).

Find Microsoft Edge and confirm:

Open supported links is set to On in this app.

Also check your banking app:

Ensure Open supported links is Allowed.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Please keep me informed.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. Accepting an answer helps us track the effectiveness of our support efforts.

Answer 2

Mario Pillecyn 0

Tried all the above recommendations but none worked except going to Chrome. I did notice that Edge is blocking App Jump everytime I try to open an app from Edge. For me it is ITSME that is being blocked.

Answer 3

Alex M 0

Same here, with itsme and mygov app.

It's a several issue for belgian users who use government authentification through ms edge android, please report the issue.

Answer 4

Alex M 0

3803

As you can see, edge blocked 20 times the popup to open the fed app (mygov) and 1 time itsme. How to Whitelist this webpage ?

opening external apps is authorised 3801

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Edge on android - request to open external app disappears before I can press

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