Why can I not set up a meeting in teams?

Hi @Erna Eshuis

Welcome to Microsoft Q&A forum 

I understand you are in the frustrated situation when you cannot set up a meeting in Microsoft Teams. 

To better assist, may I clarify a few details: 

1.Are you using a personal account (@hotmail, @outlook), a business/education account (provided by a company or an institution) or a guest account to sign in Microsoft Teams? 

2.If you are using a business account, do you have a Microsoft 365 license assigned to your account? If yes, which license type? 

3.Are you using the desktop app, web app, or mobile app for Teams? 

4.Have you checked if the Calendar tab is visible in Teams? 

5.Can you access your Outlook Calendar separately? 

6.Please make sure your Teams is the latest version 

Assuming you are using a business account, I suggest you try clear Teams cache on your end first: 

-Close Teams completely. 

-On Windows: Navigate to %appdata%\Microsoft\Teams and delete all files/folders. 

-On macOS: Navigate to ~/Library/Application Support/Microsoft/Teams and delete all files/folders. 

-Restart Teams and sign in again. 

If the issue persists, please contact the IT admin in your organization to check: 

1.Confirm your account has an active Microsoft 365 license that includes Exchange Online 

-In the Microsoft 365 admin center, navigate to user account 

-Go to the Licenses and apps tab. 

-Verify if a Microsoft 365 plan is assigned (e.g., Microsoft 365 Business Standard, Office 365 E3, etc.). 

-Expand the plan to confirm that Exchange Online is included and checked 

2.Verify Exchange Online Mailbox:  

-In the Microsoft 365 Admin Center, go to Users > Active users and select the user. 

-Check if a mailbox is provisioned under the Mail tab 

3.Check License Status:  

-In the Microsoft 365 Admin Center, go to Billing > Licenses to view available licenses. 

-Ensure there are enough licenses for the required plan and that they haven’t expired. 

4.Check and Manage mail apps: 

-In the Microsoft 365 Admin Center, go to Users > Active users and select the user. 

-Go to the Mail tab and click Manage email apps. 

-Check the currently enabled email apps as attached pictures 

Note: If you’re unsure who the IT Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.    

The initial response may not fully address your needs, but it will help me better understand your situation. Thank you for your patience while we work through it 

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