How to remove extension from browser when it can't be deleted

Gnome 0 Reputation points
2025-09-23T08:14:46.73+00:00

Metametrica was added to my browser extension not by me. I am unable to delete it because it was added by my organization but this is my personal computer. I have tried to delete it from my folder and downloads but it hasn't actually been deleted. It is currently off but I think it is a virus and would like it deleted for good.

Microsoft Edge | Browser extensions | Windows 11
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  1. John DeV 152.3K Reputation points Independent Advisor
    2025-09-23T08:50:26.3033333+00:00

    Hi, good day!

    When was the last time it worked properly?


    Please try to scan your computer for any virus or malware.

    Please try to scan your system using Microsoft Safety Scanner or the free edition of Malwarebytes.

    https://www.malwarebytes.com/mwb-download/

    Microsoft Safety Scanner

    https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide

    If the issue persists, you may need to consider performing a Reset of Edge Chromium.

    Open Edge then click 3 dots > Settings

    Select Reset Settings > Restore settings to their default values

    Click Reset

    Restart your computer

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.


    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. _AW_ 64,056 Reputation points Volunteer Moderator
    2025-09-23T23:16:58.3733333+00:00

    I've removed these infections many times on these forums. If you have no luck with any other suggestions, please provide Farbar Recovery Scan Tool (FRST) logs for analysis.

    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    Note: If you are using Edge or Chrome, SmartScreen may initially block the download. Click on the three dots next to the warning and select Keep => Click the Delete drop arrow => Keep anyway.

    • If your computer's language is not English, rename FRST64.exe to FRST64English.exe
    • Run the tool, leave the default settings, and press Scan.
    • Zip the logs, FRST.txt and Addition.txt, then upload to a cloud storage service like OneDrive, Google Drive or gofile.io
    • Post the share link.

    Share OneDrive files and folders - Microsoft Support

    enter image description here

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