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Problema no acesso do Azure

Alexsander Linn 20 Reputation points
2025-09-23T21:54:05.9066667+00:00

Olá,

Criei um trial do Azure utilizando o e-mail ******@gmail.com. Durante o uso, criei um usuário dentro do tenant automaticamente gerado pelo Azure, mas acabei perdendo o acesso ao Administrador Global desse tenant.

Atualmente, recebo notificações como se fosse administrador, mas não consigo acessar a conta nem o portal.

Tentei logar com o usuário criado (alexsanderlinn2.onmicrosoft.com), mas não consegui. Quando tento redefinir a senha, aparece que o usuário não é administrador e não é possível resetar.

Preciso de assistência para restaurar meu acesso como Administrador Global desse tenant.

Azure Update Manager
Azure Update Manager
An Azure service to centrally manages updates and compliance at scale.
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  1. hossein jalilian 13,280 Reputation points Volunteer Moderator
    2025-09-23T23:45:33.6466667+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    If the only Global Administrator of an Azure tenant loses access, the account cannot be recovered through normal password reset or portal options. The only solution is to contact Microsoft Support directly, provide proof of identity and tenant ownership (such as domain, billing info, and admin details), and request help from the Data Protection Team. To prevent this in the future, always set up multiple Global Admins and backup recovery options.

    Click HERE to raise a ticket

    Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful

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