Need help with printer HP Officeject Pro 8125e

Carlos R. M. Shields 0 Reputation points
2025-09-23T23:29:13.06+00:00

I just brought a new HP Officejet Pro 8125e printer and I hooked up to my computer and it won't print a document from my Word format? I have Windows 7 and the wireless light keep flashing, please tell me what I need to do?

Windows for home | Previous Windows versions | Devices and drivers
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  1. Austin-H 6,990 Reputation points Microsoft External Staff Moderator
    2025-09-24T00:11:41.81+00:00

    Hi @Carlos R. M. Shields
    Thank you for posting question at Microsoft Q&A Forum.

    As this issue is related to third-party device more than Windows, I will provide you assistance based on my personal experience.

    According to your description, I checked this printer's driver and saw that this printer does not have driver for Windows 7 - which matches with your current operating system.
    https://support.hp.com/us-en/drivers/hp-officejet-pro-8120e-all-in-one-printer-series/model/2101446613

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    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    You could try to run compatibility tool: https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-the-latest-version-of-windows-783d6dd7-b439-bdb0-0490-54eea0f45938 but I could not guarantee if this could force the driver work in unsupported version of Windows.

    You will need to have at least Windows 8.1 or Windows Server 2016 in order to run this driver. Using another device with newer operating system is highly recommended.

    I hope this is helpful. Please let me know if you have any further questions.


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